How to create a report for Request Items

[iquita2005]

Hello,

I have to create a report for all open incident tickets that is assigned to my group and has not been updated for the past 72 hours. I have started creating the report, however, I do not see the options to filter the report to show; (1) Assigned to my group, and (2) not update in 72 hours.

Please help.

Thanks

[Ajai S Nair · Accepted solution]

Hi Emmanuel,

Click add filter condition and select like the one given in the screenshot below

refer below links for details:

Generating Reports - ServiceNow Wiki

Reporting - ServiceNow Wiki

[iquita2005]

Hello Ajai,

It works. Thanks

[Ajai S Nair]

If you want before 72 hours only then select before after the relative option.Select the required table and filter it accordingly

[iquita2005]

Please how do I export it to excel? I only have the option to export to pdf.