Resolved! Cancellation of a Problem
Currently, there is an OOB UI action "cancel" in the problem form, but it only displays during "assess" I want to be able to have "cancel" shown during the "new" state as well without losing its functionality.
Forum Posts
Create Task and assign group base on user's locatio - Flow Designer
Hi All I am creating the flow for catalog item and in this catalog item a have a variable reference to user table where I choose one user. Task should be created when option 1 is choosen from the second variable and assignment group should be assign ...
Resolved! ACL Not Denying Access to User Table and Records for ITIL with limited Role
We added external users to our platform to fulfill tickets. We assigned them the ITIL role, but also created a custom role called "itil_limited" to restrict their access to only their own records and assignment groups. So far, we’ve successfully limi...
Resolved! User unable to see the Closed completed RITM
For one of the user, the closed completed ritm are not visible.He can see the closed incomplete one but somehow not the closed completed one.If we try to impersonate I see the message 'Record not found'Anybody has faced this issue before? Were you ab...
Reduce spacing between variables.
Hi experts, I need your help. I created a rich text label variable and a checkbox variable in a Catalog item, and I want to reduce the spacing between them. How can I do that?
Personal Developer Instance
Hi All I am just coming from the virtual ServiceNow networking event. I met a few people who have a lot of experience in ServiceNow and are yet looking to expand their horizons. Here is something that I learned. 1. You can request a ServiceNow Pers...
Dynamic Currency Conversion in Expense Management
Hello,In Record Producer I have a Currency dropdown having values INR, USD, JPY. As our organization is located globally. Currently, we made the currency dropdown read only and auto populated it according to User's location in sys_user table. Now, if...
Open KB article in new tab when we search in portal
Hi Team, I have a catalog item, So in description field if i have entered particular keyword, it is displaying related kb articles. But when I open the KB that need to be open in a new tab. could any one help me how this is configured and what I shou...
How can we populate the add info message on change form in CSM/FSM workspace
How can we display display the addInfo messgae on change form in Workspcae on form load The value has to get from workspac upon ui action click.. I tried with below steps.1) AFter UI action clicks the we willl be storing set of value in resptecive f...
Recipient is empty in email notification
Hello I have grouped the notifications by subject, meaning the same notification is sent to different users. The notification system is functioning correctly for all users except one. For this specific user, the issue is that although their email app...
Survey: Trigger randomly at 100%
We have a survey with Trigger Randomly checked and probability 100% and we do have INCs with no survey sent. Should I uncheck trigger randomly?
Redirect to external link for catalog item in Genius result
Hello, There is a catalog item when I click on it to open, it opens an external link and displays alert box to enter user's credentials to access that page, with normal search on sp portal and when I do the same search by activating Genius results it...
Resolved! Create Incident with Powershell
I am looking for some advice on how to solve an issue I am having opening an incident using the REST API at /api/now/v1/table/incident. I have a PowerShell script that I am using to integrate with a monitoring source that will execute the script as a...
Need to update a field on approval table in every workflow and flow designer
Need to update a field on approval table in every workflow and flow designer. Could you please let me know any easy way for this.
Metri definition that tracks incidents resolved directly from an "On Hold" state.
Hi, Need some help. I created the metric and it triggers correctly, but it’s not calculating the duration, updating the end date, or setting calculation_complete to true. How can I configure this to work properly? Regards CarolMa
