I have created a Walk-up location queue for Hongkong and its appointment configuration(9AM to 4PM). Appointment time slots and booking looks good when the timezone of the user is Hongkong. When a user with London time zone tries to book an appointm...
Hi Can you advise whether the OOB function of Problem Management should allow the Problem Manager to add Change Records (regardless of status) to a Problem Record.Or does it require a specific role to be able to do this ?
I have a requirement where we have a catalog item variable field in that we need to populate the count of group members present in the group.Basically its having a 2000 - number of members present in group count to show in that fieldCan anyone help m...
Hi, As per internal governance and standardisation requirements, I need to align all Assignment Groups to a naming convention. For eg, Assignment groups belonging to group IT will have Grp-IT, etc. Will changing a name from the Active directory to re...
Hello, I'd like to add a countdown timer to October 14th 2025 to a self-service dashboard. I've tried looking around but the posts I found were quite old. Is there an easy way to do this? Thank you for any help you can offer.
Should monitors be set up as Assets and CIs? Monitor is a model category that has no associated CI class. It is also listed as a "type" of Peripheral (cmdb_ci_peripheral). Peripherals do have an associated CI class. Currently, we only track monito...
Is there a way to cancel a CAB meeting after invite was sent to Board Members and Attendees? I did a recurring for the 4th quarter, but 2 of them are cancelled. AND, how do I exclude specific meetings from recurring?
I would like to provide users with the ability to import data to a table such as Incident, Problem, Knowledge, etc. The users can currently see the ability to Export, but not Import. What role or type of access do they need for Import capability. The...
In the AP incident record, the 'Incident Start Date and Time' and 'Incident End Date and Time' fields should consistently display the exact values entered by the user. However, the current behavior shows that these values vary depending on the user's...
Hi Team, While installing RPA in my PDI i am getting an error as attached. I would like to know can we install the RPA in PDIs? if yes, please tell me the steps to install in PDI.
Hello,Is it possible to Hide the Change Model "MINOR" based on the roles OR restrict the user from creating the "MINOR" change???Thanks in advance!!
Apologies if this is the wrong board. Hopefully this is a simple answer. Is it possible to control who can see survey results per survey? For example, we have one ITSM survey that goes out when incidents are closed, and another HR survey that goes ...
Hi, Some one help me , how to do this. From List type report, if we click on record number to open then can we open that record in specific form view ??? . this should happen only when we try to open record from Report.???
Hi All, Advanced work assignment > Settings > Service Channel -> Walkup recordunder condition I was trying to select "type is walkup" but all I could find is "Type is Walk-in". refer attachment When I create interaction from Walk up portal the typ...
What is the difference between the continual improvement management improvement initiative, demand management and idea management? in terms of definition, purpose, stakeholders, evaluation criteria, outcome and an example.
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