I would like to provide users with the ability to import data to a table such as Incident, Problem, Knowledge, etc. The users can currently see the ability to Export, but not Import. What role or type of access do they need for Import capability. The...
In the AP incident record, the 'Incident Start Date and Time' and 'Incident End Date and Time' fields should consistently display the exact values entered by the user. However, the current behavior shows that these values vary depending on the user's...
Hi Team, While installing RPA in my PDI i am getting an error as attached. I would like to know can we install the RPA in PDIs? if yes, please tell me the steps to install in PDI.
Hello,Is it possible to Hide the Change Model "MINOR" based on the roles OR restrict the user from creating the "MINOR" change???Thanks in advance!!
Apologies if this is the wrong board. Hopefully this is a simple answer. Is it possible to control who can see survey results per survey? For example, we have one ITSM survey that goes out when incidents are closed, and another HR survey that goes ...
Hi, Some one help me , how to do this. From List type report, if we click on record number to open then can we open that record in specific form view ??? . this should happen only when we try to open record from Report.???
Hi All, Advanced work assignment > Settings > Service Channel -> Walkup recordunder condition I was trying to select "type is walkup" but all I could find is "Type is Walk-in". refer attachment When I create interaction from Walk up portal the typ...
What is the difference between the continual improvement management improvement initiative, demand management and idea management? in terms of definition, purpose, stakeholders, evaluation criteria, outcome and an example.
Hello Everyone, We are in the process of uninstalling the ITOM Event Management functionality from an instance. As part of this, we uninstalled the following plugins in the DEV environment. However, we noticed that these plugins are automatically re...
I am having this requirement where I have to interchange the columns name and email which are auto displaying when we click on reference field. I have tried with variable attribute but the name column always remains there. Please suggest some solutio...
Dear Members, We have OnClick UI action on Incident record & below is the script which return the Ticket to Helpdesk group whenever required and then helpdesk agent transfer the ticket to other group. We need to limit this UI Action in such a way th...
Hi Everyone.I have a requirement where there is a field called "services", and the type of field is list collector, i have given services table in that variable. there are two option: 1) mailbox 2) event queue. we have workflow, in which i used this ...
Hi, How to send a notification email to assigned to and assigned group when the sla is breached.Can anyone please help on this, It will be useful. Thanks!
Hello All, I want the Emergency Change Interceptor to be shown only in the Service Operation workspace, not on the Backend or any related list on Incident or problem form. And this Emergency Change Interceptor is only visible for Incidents P1 and P2 ...
Good Morning/Afternoon/Evening, I’m reaching out to seek guidance regarding a UI issue encountered after cloning a global widget into a scoped application. Context:I’m using the OOB global widget “Data Table from Instance Definition” on a portal page...
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