Configuration items 79
Which tool is used for creating dependencies between configuration items in CMDB.?
Forum Posts
Approval condition 'No longer required 'is not triggering in the workflow
I have a requirement where for request item i am creating an approvals using Approval activity and there is a case where if additional details are required i am providing a mailto link in the approval notification where using inbound action i am upda...
DOM Manipulation
I know DOM Manipulation is not recommended by servicenow but we need a solution whenever a link is clicked we need to validate if it is already clicked or not? Requirement: There is a link which if it is not clicked then we need to show an alert and ...
How can I make reference fields to list collector type of field where these fields are dependent on
Hello Team,I have an existing Catalog Item which is having a variable set added to it & it opens a new form within this catalog item:1.Test1 (Reference Field)2.Test 2 (Reference Field)3.Test 3 (Reference Field)4.Test 4 (Reference Field)5.Test 5 (Refe...
Resolved! Walk Up Experience 'Location Queue' Record Not Visible on Walk Up Portal - Paris
Hi All, I have installed Walk up Plugin on my client's Paris ServiceNow Dev Instance. I have loaded the demo data as well. When I have opened walk up portal (/walkup) by impersonating Walk User then I am only able to see Locations that came as part o...
Is it possible to only choose certain fields in a gliderecord query?
I was attempting to do some research on how to optimize a GlideRecord query. ChatGPT said that when I run:grIncident.query(); while (grIncident.next()) {}then all of the record fields are returned in the query and all of those data points are loaded...
Changing Banner background Color
Just did a clone down from Prod to Test instance and the banner colors on the Test instance changed to the Prod instance.I changed the sys properties Basic Configuration UI16 and the CSS files, but nothing is changing. Is there a step I am missing. ...
Need a report
Hi ServiceNow Team,I have a requirement to create a report on sysapproval_approver table for only RITM's(sc_req_item) records where I can be able to see the request variable information as well, like if we have one request for "Request for ServiceNow...
Resolved! ITSM Simulator - Configure Risk Conditions
Am trying to close off on the Configure sick conditions and it keeps failing for both Normal and Standard changes.What I did:- went to Change => risk conditions- disabled the Insufficient lead time- insert and stay on the Insufficient lead time- o...
Unable to save Flow when using the JIRA Create Issue Action
Hi All, When i configure the Create Issue action and save my flow, i get this little forbidden error on the bottom right. What could be the issue. It seems specific to this action. Other actions do not prevent saving the flow. Please advise if you ha...
Resolved! What Status should CI be if Asset is in the Stock Room
Hi As CI only have 3 Statuses, Non Operational, Operational and Retired, if an Asset is in a the State of In Stock, Sub Cat of Available, what would should be the CI State be, Non Operational or Operational ? In Service Now does the Asset Status au...
Display of the request number under RITM in the My requests widget
Hi People, I want to display the request number under the RITM, when I click on the 'My Requests' from the Header menu. I have cloned the Request widget, but still I couldn't figure it out. Please help.
Setting a max stock threshold and sending notifications
Hello. New to ServiceNow and so far I really like the tool. Quick question regarding stock rules within inventory management.ServiceNow lets you create stock rules to manage items that fall below a certain threshold by automatically either sending a ...
The associated workflow does not attach if the "Requested For" user’s location field is left blank.
Hello team,I’d like to share an observation identified during a recent review of requested items in the development environment:When a request is submitted by the snc_internal user, the associated workflow does not attach if the "Requested For" user’...
Resolved! How to apply test step for Filter condition in ATF?
As per the requirement, we need to add the filter condition in the form. There is a field which has type 'Condition' and it acts as filter condition on the form, by using this filter condition some filtered records will be populated in the related l...
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