Create BR for when a VIT/AVIT/CVIT get's reassigned from one of the groups mentioned below to another group. The Due Date field get's updated based on the risk rating and whether it's internet facing or not. The Due Date field will add the relevant a...
Hi,I have a requirement, if the state is closed complete then the one variable should be mandatory and visible but in my case two task will get created for same RITM, when the first task closed the input in the variable should get passed to second ta...
I am stuck on one requirement. There is one Multi-row variable set in catalog item where requester can add up to 100 users but should not be able to add the same User twice". How I can restrict this? Please suggest. Thanks in advance!
In a catalog item, I have a date field where the format appears as dd/mm/yyyy for me, which is causing my script to not execute properly. However, when I impersonate another user, the date format changes to yyyy/mm/dd, and the script executes fine.I ...
Hello Everyone,I have requirement where user is requesting to schedule a report on monthly basis addition to that his request is to report should trigger every 1st and last of month. For example, If month is of 31st days then report should trigger on...
Hi All, I am working on a requirement to limit the number of items that can be added to a cart is 20.If user adds 21 item then an error msg , or info msg or an alert to notifiy user that max number of items allowed in cart is only 20. Wrote Before ...
Hi, I have a report that pulls approvers for each Change Request using a database view, which creates a one-to-many relationship. However, the total count includes the duplicate Change Request numbers due to multiple approvals. Is there a way to bas...
Hi,I have created a UI Action to change the state of a record from Review to Published. However, If I change the state to published using the UI Action and then If I select the back button on the browser, the state field changes back to Review. Is th...
Hi, I have created a report with the list of incidents that are not updated for more than 48 hours and it shouldn't include Saturday and Sunday as the business days. For example, if the incident is updated on Friday, it should show Monday as the se...
Hi All, How can I send notification to the "approver" we select for the Requested Item. Please refer following image. Thank you in advance
Hi All I have an INC form where I have two fields:1. Affected user - u_affected_user2. Configuration item - cmdb_ci I want to filter Configuration items based on field ,,Affected user". Means when Affected user is selected then I want to show only th...
All,We are having an issue with copy change - if we copy an expedited change it all works except for the change type. It defaults to normal.Has anyone else seen this issue and know how to fix?We are on the Xanadu release if that helps.I have searche...
Hello Everyone,If you see in ss on RITM its showing duplicates activity logs. Can anyone please help me on this how we can resolve it.
Hi, How to Restrict the incidents are visible only for particular Group member and it will not be visible to other Users?
Hi, all I am really stuck on this lab assignment in the ITSM Simulator. And really need som help to understand how this works? All incidents should be assigned to a support group based on point of contact. For example initial assignment could be diff...
