Resolved! ServiceNow Upgrade Guide-Yokohoma & Zurich
Experts,Anyone can suggest if there is any Generic ServiceNow upgrade guide available to be refereed and followed for best practice. Thanks,Sam
Forum Posts
When a variable is updated on the sc_req_item record, a new sc_task should be created in the Service
When a variable is updated on the sc_req_item record, a new sc_task should be created in the Service Catalog Task table.I have try to create the flow designer sc_req_item Table is not showing in Trigger table. This should be automating any steps ther...
UI Action is not working
I have a requirement where :when only on assess and RCA state reject button should be visible ( working)and when if clicked on assess then first make the work notes mandatory (its working) it should move back to new state (not working) & if clicked o...
Resolved! Discrepancy between record states and metrics table.
Hi everyone!I hope this message finds you well! I'm dealing with a scenario where, when a RITM (Rapid Interruption Time Management) has its first state transition to On Hold OR Awaiting Prioritization, the record isn't updated in the Metrics table. A...
Flow Designer
Hi All,Good dayI have created a new catalog item. Some variables (checkbox type) should be visible only after the request is created, meaning they appear only in the RITM, not in the catalog form.Here’s my setup:I have a Tech Tower variable (type: la...
How to setup calendar for Holiday in the organization?
Hi Everyone, I need help with for a requirement. I need to update the organization holiday list in ServiceNow. how do I have do it and what i have to do to do it?. I have an excel file which mention the holiday for next year and for SLA if there is a...
Request.Requested for.Company field is not visible in Personalize List
Hi All I want to add a field Request.Requested for.Companany field to the list view so ITIL user is able to add this field to the list view when clicks on Personalize list. Currently he can see Request.Requested for as a field in default view.I've op...
Resolved! Cad certification Exam
what is the format for CAD exam??? Are there any dumps available for it ???
how to create a report of percentage of a knowledge article viewed vs used in snow
how to create a report of percentage of a knowledge article viewed vs used in snow
SC Tasks Not Generated for Multiple Checkbox Tech Towers in Catalog Item
Hi Community,I have created a new catalog item. Some variables (checkbox type) should be visible only after the request is created, meaning they appear only in the RITM, not in the catalog form.Here’s my setup:I have a Tech Tower variable (type: labe...
ECB Exchange Rate Schedule Job
Hi All, There is one table fx_rate in service now which stores currency rates. As per the service now documentation, there is one schedule job ECB Exchange Rate which updates fx_rate table daily. When I go in scheduled job list view, I could not fin...
Resolved! Knowledge - search conditions?
Hi! When you enter multiple keywords in the search field under Knowledge - Homepage, how does it search for results? Does it look for matches in knowledge articles where every word in the search string appears? Or does it search per word in the resul...
Limit users to update incidents based on assignment group
I'm trying to create a custom role to limit users update incidents based on assignment group.a user in "xyz" group and granted this custom role, can only view and update incidents if assigned to "xyz" group. i.e. if an incident is assigned to "xyz" g...
RITM notes not showing at SCTask NOW
I’m trying to show all work notes from a RITM to its related SCTASK when the work notes are post.In the Classic UI, I can see the RITM work notes in the SCTASK without any problem. However, in Service Operations Workspace (NOW experience), the notes ...
sub cause code display as the value instead of Display value on Problem Task
Sub cause Code values are displaying the exact values , not the label values - After submit the problem task, sub cause code display as the value instead of Display value.Note: but this one show display value before submit the problem task and when t...
