unable to remove variable set from catalog item
Hi, I am removed variable set from catalog item in Dev and moved to Test, but the variable set still appears in catalog item, several times removed and captured, but still its not removing.
Forum Posts
Resolved! How to add the lists in Workspace
Hi All, I have created a scoped app and created a OOB workspace for this app. Below is the workspace I have created.Here, along with the Open, Unassigned, Closed and All, I have to add Open Unassigned, Assigned to me, Assigned to my group and unassig...
How to Generic flow using flow designer
I am trying to create flow using flow designer In that i am creating catalog task I want that the catalog task should take value from catalog definition of catalog item How can i acheive this
"There is javascript error in your browser console" - Error message appears in service portal form
Hi, While submitting a new record in service portal , the error message is displaying "There is javascript error in your browser console"Attached screenshots for your reference. Please assist ASAP.
ServiceNow Service Operations Workspace View
Hello,We are in the process of implementing ServiceNow with the support of an Implementation Partner. As part of our rollout, we are leveraging the Service Operations Workspace as the default landing page for all ITIL users. However, we’ve noticed th...
Make Catalogue Item toggle read only in Order guide.
Hi , I have a check box on order guide , and when user unchecks it , the catalog items in order guide should be read only. I need help regarding this. Best Regards ,Saad
Catalog Item - Delivery time issue
Hi Team, I am having an issue with the Catalog item used in the Order guide. I have specified the delivery time as 2 days on the item level but somehow in the order guide it's showing 35 days. Any idea how's it happening?
Task getting update from integration user
Hi AllI need someone help in my requirement. My requirement is, If a sc_task state is either "Open, Pending or Work in progress" and at the same time if the "requested for" active status changes to "false" then I need to update the sc_task state to ...
Resolved! Is it possible to Approve request from Microsoft Teams without any roles assigned to the approver
If an approver responds to an approval request via Microsoft Teams(Approve/Reject), do they require a ServiceNow license if they don’t have any assigned role in the system?I have checked and it ispossible for a user without any role to approve or rej...
transform event script query
In above picture onstart of row transformation if action is insertion then ignore that records, query i want to run but record is getting inserted why ?
Roles usually used to redirect email notification to Native View
Hi,Can anyone please help me what are the roles usually used to redirect email notification to Native View?
Pull answers from Risk Assessment from Change Request
Hi, i got a requirement where if the Business Impact is TRUE, an approval will go to particular users.My question is how to get the answer from the variable from the risk assessment from Change Request?
Resolved! Catalog item variables editable for Approvers in the RITM
For a catalog item, when the request is submitted the RITM is created and the approval is triggered for two approvers, At this approval stage the RITM variables should be editable for the two approvers in the RITM for that particular Item. I have tri...
Yes button not working on glide model popup
In my custom table, there is a check box, when the form loads, I have configured this popup when form loads, if any user clicked the yes button, the checkbox should be make true, but its not working , how can i do that?
SLA and OLA
Hi Team, I am building a catalog item with 10 tasks , client wants 45 days sla for RITM and also want to track sla/ola for catalog tasks .Can I create SLA for RITM with conditions item =xyz, start is work in progress , duration 45 days and SLA or OLA...