how to update delivery time in catalog item of the order guide that is inside the description

Issue on Catalog item page refresh, triggered by onChange client script

hello, I'm currently struggling with some issue, which I'm not sure whether that is a bug in ServiceNow or issue in my script logic. In general, I have a catalog item, which needs to load different variables in the UI, depending on the selected Reque...

ITSM Time series Graphical report without averaging/summing up records

Hello All, I have a custom table in which I have all records which I wish to show on a time-series graph. for e.g. A metric which has nos over 12 months in a year like-Jan-25          25Feb-25           21Mar-25          20 and likewise 9 more record...

Article invisible in Knowledge base when Workflow changed

Hello everyone,When the article state changes from Published to Draft / Review the previous version gets vanished from Knowledge Base. When the article is made to draft, the old version should be available to user until the new version gets updated.P...

How to call related list in report

Hi,  I was creating a report using the sc_request_metric table, where I need to display details from the sc_task table, which are available only in the related list of that record. I mean, each request has corresponding child records (request tasks) ...

Sync All created users from the past week to lower instance

Hi, I have a requirement where i need to sync newly created users together with their roles/groups from the past week (7 days) to lower instance, As of now i am thinking of a scheduled flow using ebonding to achieve the requirement so that it can be ...

Add subtext to reference field results in catalog item

For my catalog item, I have fields of type "Reference" pointing to the User table. By default, these fields display the user's name.I want to achieve the same visual layout as when impersonating a user — where the name is shown, and the email address...

Demand stage field on report different than value when exported.

When I run a report on the Demand table [dmn_demand] and select Stage as one of the columns, I see values such as 'Demand Draft' or 'Demand Approved' or 'Demand Screening'. However, when I export that report to Excel, the Stage only shows the value o...

How to build the form trough form builder

t is possible to change the text color of the Impact, Priority, and Urgency fields when their values

t is possible to change the text color of the Impact, Priority, and Urgency fields when their values are set to 0 or 1, using Dictionary Style in ServiceNow.

remove "profile" in the service portal header name dropdown.

how can we hide the "profile" in the service portal header name dropdown?  in the upper right corner, you click on your name, a dropdown appears, one of the options is "profile".  we want to hide that temporarily.

Flow not triggering automatically (Personal Computer Created or Updated)

Hi,I created a Flow with this setup:Trigger: Personal Computer Created or Updated (cmdb_ci_pc_hardware)Look Up Records: Acknowledged = false, Assigned to ≠ empty, Send Handover Form = Yes, Assigned relative after 2 minutes agoAction: For each record ...

How to access Ref ID from email body from SCTASK detail API

How can I access the Ref ID (that we receive in email body as "Ref:MSG....") using the SCTASK detail API ({instance}reporting.service-now.com/api/now/table/sc_task)?Use Case - We want to automate closing of the SCTASK ticket using email. We figured o...