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how to create a report that counts how many/which tickets were transferred from a specific group?

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thamys
Tera Contributor

‎03-12-2024 05:46 AM

I need to create a report that counts how many/which tickets were transferred from a specific group (Level 1) to another group (Level 2). How can I do this?

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Dr Atul G- LNG
Tera Patron

‎03-12-2024 10:28 AM

Hi @thamys 

 

You can use the OOTB metrics.

 

AGLearnNGrow_0-1710264496869.pngAGLearnNGrow_1-1710264513026.png

 

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Dr Atul G- LNG
Tera Patron

‎03-12-2024 10:28 AM

Hi @thamys 

 

You can use the OOTB metrics.

 

AGLearnNGrow_0-1710264496869.pngAGLearnNGrow_1-1710264513026.png

 

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************