how to create a report that counts how many/which tickets were transferred from a specific group?

thamys · ‎03-12-2024

I need to create a report that counts how many/which tickets were transferred from a specific group (Level 1) to another group (Level 2). How can I do this?

Dr Atul G- LNG · ‎03-12-2024

Hi @thamys

You can use the OOTB metrics.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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View solution in original post

Dr Atul G- LNG · ‎03-12-2024

Hi @thamys

You can use the OOTB metrics.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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