How to create a report where I can get the State & Assignment Group it is assigned to at one place

[Vaishnavi35]

Hi,

There is a requirement ,

where in a report we can see the "State" and "Assignment Group" of all the Open tickets at one place.

I have tried Multiple dataset but it not very useful and understandable.

Thanks,

Vaishnavi

[JP - Kyndryl]

Hi Vaishnavi,

Not sure I understand your requirement.

Have you tried a Multi_Level Pivot table report where Column = State and Row = Assignment Group, aggregating on Count ?

[Vaishnavi35]

Hi,

I get it, we can create a Multi level pivot but there I can see in which month the tickets were created. Like a trend report.

I have created a report of "Column" type on Incident table where I can see the month where the tickets were open and the state they are in. I want to see the Assignment Group in the same graph along with the trend and State values.

I hope I was clear.

Thanks,

Vaishnavi

[AndersBGS]

Hi @Vaishnavi35 ,

If you're referring to an incident, you can just utilize the incident table to create your report based on - this will give you both the state and the assignment group. Or has I misunderstood your question?

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Vaishnavi35]

Hi,

I have created a report of "Column" type on Incident table where I can see the month where the tickets were open and the state they are in. I want to see the Assignment Group in the same graph along with the trend and State values.

I hope I was clear.

Thanks,

Vaishnavi