How to create a request(RITM) through code in an Order Guide in servicenow

sushma123vu
Tera Contributor

yesterday

HI,

I have a requirement where I need to create a Request(RITM) in an Order guide through code. So, I am implementing this code In a BR as per my requirement.

Order Guide Name-Tech support

Catalog items in an tech support Order guide are 1)Application support 2)Cost support

So now in order to create a request  in order guide I need to fill these below fields 

1)Requested for(variable in Order guide "Tech support")

2)Category(variable in Order guide "Tech support")

3)Application(variable in catalog item "Application support")

4)Description(variable in catalog item "Application support").

 

So, I need a sample script where I can set values for all the above variables navigating through order guide and catalog items.

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5 REPLIES 5

Sarthak Kashyap
Kilo Sage
In response to sushma123vu

yesterday

Hi @sushma123vu ,

 

Sure, Please check below code 

var orderGuideSysId = 'PUT_YOUR_ORDER_GUIDE_SYS_ID_HERE';
var orderGuide = new sn_sc.OrderGuide(orderGuideSysId);

    var guideVars = {
        'requested_for': '62826bf03710200044e0bfc8bcbe5df1', 
        'category': 'Software'
    }; // You can add your own variables

    orderGuide.setVariables(guideVars);

    var items = [
        {
            itemSysID: 'catalog Item SysId',
            quantity: 1,
            variables: {
                'description': 'Incident fix required'
            } // Add your variables
        }
    ];

        var item = items;
        orderGuide.addItem(item.itemSysID, item.quantity, item.variables);

    var request = orderGuide.orderNow();
        gs.info('Order Guide submitted : ' + request.number);

 

Please mark my answer correct and helpful if this works for you 

Thanks and Regards,

Sarthak

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