How to create a tags to assign automatically

jay1111 · ‎08-20-2019

Hi,

Good Morning,

I am trying to create a tags to assign automatically to tickets. I have followed this document but it didn't help for me.

https://docs.servicenow.com/bundle/madrid-platform-user-interface/page/use/common-ui-elements/concep...

Do anyone know about how to create a tag to assign automatically to tickets..??

Thanks,

Jay

Jonathan Brown · ‎02-18-2020

Hello,

I am not sure if you got your issue resolved. But it seems the screen shots you added are showing you in the "Label Entries", not the "Conditions for Labels" related list.

When you go into the label, you have to add the related list for "Conditions for Labels". Hope that helps.

View solution in original post

Joanna Marcinie · ‎11-26-2024

Hello,
I think I am struggling with similar issue. I try to apply this solution but somehow it does not work...
Any Idea what I am missing?