Steps to Raise a incident: Create Incident with p1 and state in progress.then put on hold awaiting caller. then, while on hold, change to p2.result(issue):the p1 and p2 SLAs appear to be working correcting in that the P1 was cancelled and the P2 adde...
Hi All,I have to field start date and end date. I want to put validation so that end date should not be before start date. I am able to achieve this but it is getting failed in one case.case:Start date :31/10/2023End date: 2/11/2023In above case, cod...
Hi Friends I am working on some catalog item, and I have to restrict this catalog item based on user country, I have tried using available with advance script like below, but its not working, Any idea, or any other way we can achieve this?
Hi, After upgrade to vancouver I am facing issue with Map to field in record producer. I am trying to map service offering field but by default it is taking active field as shown in below screen shot. Any help is appreciableThanks in advance Thanks,...
I have created a before business rule and ,insert as true and used the following script ,but i am not getting the results,please adivce (function executeRule(current, previous /*null when async*/ ) {if (current.operation() == 'insert') {var assignm...
I have created a record producer which has two approvals..the approval is added via workflow.. I created notification to send first approval from sysapproval by giving condition if record is inserted..once the first approval is completed.it triggers ...
I have a requirement to copy Change Request from problem form to change request related list on same problem form. OOTB its not getting copied in related list. Appreciate quick response.
how to add Hyperlink in field message for service catalog variables
Hi All, In ServiceNow, do we have any option to change the dot walking field lable in the list view? Not form views.
Hi, What are "Containment rules" and "Hosting Rules" in CMDB. In reality, will there be a need to create such rules. If so, what are the use cases. Thanks, Shanks
Hello, We have a requirement to find parent as well as child record when user tries to search data from child table in global text search. For example, if user types in short description of child catalog task it should find both parent RITM and child...
Integrate ServiceNow to Virtual Machine. Requirements:In Service Portal or any other module (such as Incident, problem etc), customize a button to launch Virtual Machine. Virtual Machine is for lab use. Thanks in advance.
Hi community, Are there any ServiceNow User Groups in Australia?
Hi,I have this notification setup for some table. Here the requirement is to show Priority choices in different colors in the notification like if record has High priority it should be in "red" in the notification ; if Medium then "orange" color in n...
Hello, I want to make the Filter (breadcrumb) conditions unmodifiable in the Service Portal. In the image above, Currently, I can click on the 'Home' and the portal redirects to the main Service Portal Homepage. But the users shouldn't be able to c...
