Resolved! update worknotes of incident whenever problem task worknotes get updated
if user updates worknotes of problem task then worknotes of incident should get updated using bsuiness rule
Forum Posts
Resolved! Record producer
I have one record producer which when ordered through the portal creates an incident ticket. Now there is one requirement to add one new field on the record producer order form, and that field should also be visible on the incident ticket for that pa...
Customize Compose Component in Service Operation Workspace (SOW)
Hi, In Service Operation Workspace (SOW), in the Compose component, we would like to customize the text indicating that everyone can see this comment so that this message is more visible (Increase in font, bold, color, etc...).We couldn't find how to...
Resolved! Disable Adding Of Additional Comments If RITM is Closed
Hi Team, I want that the users shouldn't be able to add comments in the RITMs which are "Closed". Right now, I have made some changes to the widget which is disabling the "Comment Box" on the portal and created an ACL but still if the user...
Need help with email notification and inbound action.
Hi all, We have the below requirement, where an approval email is send to the approver and that approval email has approval and reject buttons available in the body of that notification. Once approver responses that email by clicking on approve or re...
Resolved! Pop coming twice in Portal.
Hi All,I have one record producer and for that record producer table I have written on change client script if they change field value the pop should generate. But i am facing issue in portal view has pop up is triggering twice in portal view whereas...
How to make problem tasks relevant.
Hello. We want to make problematic tasks relevant.For example, there are three tasks "A, B, C" to solve a problem, and task A must be completed before task B can be done. Does anyone know how to correlate tasks in cases like this?
Restrict records based on user who manages the PC/Laptop
HI, There is a requirement for the users who is managing the PC/Laptops for their location should create/edit the records in computer table. Lets assume User ABC is part of Australia location and he manages 100 devices, User XYZ is a part of India lo...
Updating a custom field value
Hi, I have a requirement where 'Assigned User' is a field on a custom table.Whenever the assigned value changes 'TCL' is a string field and the count should be updated with the count of all records that are assigned to 'Assigned User'.Have configured...
How to edit the related lists OOTB relationship
Hi I want to edit script/condition of the relationship ( Incident-->configuration item) which is OOTB. Could any one please help the path where can i edit the relationship.For ref: Note: If we add CI to configuration Item field in incident form th...
End date should be always greater than start date
Date Validation End date should be always greater than start date. How to write client side validation or server side validation Please could you help me on this?
g_scratchpad isn't working in Display BR after versioning up instance
The g_scratchpad isn't working in Display BR after versioning up my instance.I am looking for the way to solve this problem.Does anyone know this solution？ Thank you
Need help on the pagination on service portal
Hi @Ankur Bawiskar As per the below script in the ticketlist .length we are getting as undefined. data.tickets.push(ticketList); We are getting the object So my concern is how to find the length of the object in the widget?
Issues with synchronization between of Last Login, Last Login Time for users
Hi,We noticed this issue where sometimes there is a difference between Last Login and Last Login Time on user record and the one in sys_audit.One case is that Last Login and Last Login time from audit are much more recent than what is shown in the us...
Need to clean the lower domain record
I have a requirement where i need to update the sys id of top domain to lower domain in an override field , instead of updating record , it delete the sysid from override field, please help me to expedite .var gr = new GlideRecord('sysevent_email_act...
