ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

How do I escalate an incident in HI?

Our incident is automatically prioritized to medium by HI but it has major business impact for us. How can I escalate the priority? I can't find any possibilities in the portal   Thanks in advance

Resolved! What is the alternate for JSONParser() API in scoped app?

Hi All,  I came across issue with parsing i have a JOSN format which need to be parsed. As new JSONParser() API deprecated in global cannot be used in scoped applications.can you suggest what is the alternate for this?         var SampleArray = {    ...

sasi by Tera Contributor
  • 1483 Views
  • 2 replies
  • 1 helpfuls

Resolved! Agent Workspace - How to Set Default Filter on Related List

How can you set the default filter for a related list in Agent Workspace or ensure the one set as default on the standard form is applied in workspace? Example: The following is the filter we have on change form. We used UI Action to 'Set as default ...

find_real_file.png find_real_file.png

Resolved! UI Policy not working on Change form

Hi All, On the change task form UI policy is not working.I have created a UI policy that makes the work notes mandatory when the change is an emergency & implementation status is either 'successful with issues' or 'failed'. This change_task opens in ...

Screenshot 2023-09-29 181748.png SN_Learn_0-1695991852271.png
SN_Learn by Kilo Patron
  • 1616 Views
  • 2 replies
  • 0 helpfuls

Resolved! Customize the Resolve UI Button on incident Workbench

Hi ,I would like to have a customized resolve button on the Incident Workbench.I have a field Overview on the incident table. When user clicks on the resolve button on the incident workbench. I would like to populate the data that is already there on...

find_real_file.png
praveen43 by Tera Expert
  • 4238 Views
  • 8 replies
  • 0 helpfuls

I'm done and show more options in virtual agent

Hi All, I am new to Virtual agent. I am having a requirement to add one more option as "New search" along with I 'm done and show more options. But, I am unable to find out where is I'm done and show more are configured. As its OOB , please let me kn...

Renu9 by Tera Contributor
  • 776 Views
  • 1 replies
  • 0 helpfuls

Actual Elapsed Time not getting updated on the reports

My query is I have created one dashboard on my homescreen which shows the Actual elapsed Time of the Incidents that gets assigned to a particular Group. What I have observed is when a new Incident is assigned to the group if we refresh the dashboard ...

Close a change request using rest API

Hi Everyone, How to Close a change request using rest API.Tried PATCH request to  https://XXXXdev.service-now.com/api/sn_chg_rest/change/{sys_id}and providing close code, close note and state,close code and notes are updating but the state is not cha...

How can I edit AI Search's api

Dear pros!I have some prolems with AI Search when search key by Japanese.The results include not related keywords like below Example:+ keyword : 九段+ result : include 件(hightlighted) In Widget "Faceted Search" I see the code that call api to get searc...