ua_app_usage
Hello, ( ua_app_usage )table, will it capture catalog items, order guides? Thanks in advance
Forum Posts
Resolved! Email Received field on Incident form
Good Morning, I am reaching out for help with the code below. I have been asked to create a custom field on the Incident form that changes to "update received" when incident receives an email. The field is automatically on update clear & when someone...
Request Approval for Change Request - Invalid update
After I click on Request Approval button (when the Change Request state=New (I expect to get the Please perform risk assessment before requesting for approval (blue bar))I get the following Where do I find:1. where Invalid Update message comes from2....
ITSCM / BCM (Business Continuity Management) templates
I was wondering if anyone has seen any sort of business requirements template that could be used in a business analyst perspective to provide when gathering requirements for building out items in areas like the BCM (Business Continuity Management) I ...
Resolved! Remove or Deactivate Survey Answer
We have surveys that we send out with one of the questions being a simple Choice selection question. Our issue is that we need to remove one of the options from that choice selection list. I don't see a way to deactivate just the answer, only the who...
String to List Collector in Flow Designer
Hi All,I am attempting to create a flow that will take a comma separated list of sys_ids and call a catalog item with that information. The list would be populated into a List Collector in the catalog item. I can't seem to figure out how to convert t...
Get only date value from date/time field
I have a Date/Time field which has value like 2006-10-12 23:17:30I want date alone from the field as i don't want the time appended there. Only 2006-10-12How to get the value from glide script (server side) ?
Advantages of Partner portal access?
Hi All, The company where am working currently is registering me and giving access in the Partner Portal May i know what are the advantages of getting access in it? what can i do with it and how can i explore it for my career progression Thanks and R...
Catalog item is no longer available or is not available to you
Hi All, I remember in previous versions if a Catalog item was not available to a user based on Roles or User criteria, the page used to advised the user something along the lines of " This catalog item is no longer available or is not available to yo...
Resolved! How to add more "on hold reason" choices in incident tickets
How do you add more "on hold reason" choices in incident tickets?
Prevent deletion of attachment once the incident is submitted
Hi Team, I want the end users to prevent removal of attachment only once the case is submitted,They should be able to add an attachment and delete it before the case is submitted,but should not be able to delete it ,once the case is submitted in serv...
I want to add a UI Action on my Incident form to create Story
Hello All, I would like to add a UI Action button on my Incident form, to create Story (rm_story). Once the Story is created, I'll want the Story number/record to be visible on the Related List Tab of the Incident. ALSO, I want the created Story to a...
setPreference Method
Hi All,Anyone can explain about setPreference method.Thank you.
Converting a Reference Qualifier to an encoded query
Hello all, I am interested in the easiest way to convert a reference qualifier into an encoded query. The basic table that I am trying to query is the cmdb_ci table which has 24 million records. The Reference Qualifier reduces that down to 2 mi...
Resolved! MIDUserConnectivity - User midserver with mid_server role not associated with a MID Server.
Greetings, I am working in a test environment (PDI) with the ServiceNow and I am getting the following issue here: My "wrapper" log is shown here: 2022/11/17 10:25:57 | --> Wrapper Started as Service2022/11/17 10:25:58 | Java Service Wrapper Standar...
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