How do I escalate an incident in HI?
Our incident is automatically prioritized to medium by HI but it has major business impact for us. How can I escalate the priority? I can't find any possibilities in the portal Thanks in advance
Forum Posts
Resolved! What is the alternate for JSONParser() API in scoped app?
Hi All, I came across issue with parsing i have a JOSN format which need to be parsed. As new JSONParser() API deprecated in global cannot be used in scoped applications.can you suggest what is the alternate for this? var SampleArray = { ...
Resolved! Agent Workspace - How to Set Default Filter on Related List
How can you set the default filter for a related list in Agent Workspace or ensure the one set as default on the standard form is applied in workspace? Example: The following is the filter we have on change form. We used UI Action to 'Set as default ...
Resolved! UI Policy not working on Change form
Hi All, On the change task form UI policy is not working.I have created a UI policy that makes the work notes mandatory when the change is an emergency & implementation status is either 'successful with issues' or 'failed'. This change_task opens in ...
How to fetch Single Record by using Get Method through using TABLE API in REST API?
How to fetch Single Record by using Get Method at TABLE API in REST API? Please provide examples. Thanks
How to pass a string input in a flow designer to a reference field
Hi Team, I have a requirement where i have a subflow that will be used in a scripted restAPI. in the subflow we have defined a input "Assigned_to" as string. expectation is that if the user passes the assigned to value via API, it should updated the ...
Resolved! Customize the Resolve UI Button on incident Workbench
Hi ,I would like to have a customized resolve button on the Incident Workbench.I have a field Overview on the incident table. When user clicks on the resolve button on the incident workbench. I would like to populate the data that is already there on...
Resolved! Restrict Variable Formatter to be editable only for certain group for a catalog item
Hi, I need help with restricting the Variable formatter for certain group for one of the Catalog Item. My requirement is to make the Variable Formatter to be editable only for certain members of the group for rest all others it shouldn't be editable....
I'm done and show more options in virtual agent
Hi All, I am new to Virtual agent. I am having a requirement to add one more option as "New search" along with I 'm done and show more options. But, I am unable to find out where is I'm done and show more are configured. As its OOB , please let me kn...
Actual Elapsed Time not getting updated on the reports
My query is I have created one dashboard on my homescreen which shows the Actual elapsed Time of the Incidents that gets assigned to a particular Group. What I have observed is when a new Incident is assigned to the group if we refresh the dashboard ...
Choices of one filed to use in other filed on custom table
Hi All, We have a field on table sys_cs_conversation " Device Type" type is string and we have choices in it, those are in sys_choice table, can we use the same choices on the other field of custom table, Please help.
Resolved! Do I enter catalog item meta like knowledge meta?
Hi, Does the catalog item meta get entered like that of knowledge where underscores have to be used in place of spaces for phrases? Thank you,Adam Robbins
Close a change request using rest API
Hi Everyone, How to Close a change request using rest API.Tried PATCH request to https://XXXXdev.service-now.com/api/sn_chg_rest/change/{sys_id}and providing close code, close note and state,close code and notes are updating but the state is not cha...
How can I edit AI Search's api
Dear pros!I have some prolems with AI Search when search key by Japanese.The results include not related keywords like below Example:+ keyword : 九段+ result : include 件（hightlighted） In Widget "Faceted Search" I see the code that call api to get searc...
How can I preview an "Email" received by User.
Hi, I have a flow designer built, Under Send Email Action, I have the content of the email sent to the Users.My manager wants to see the preview of the email. How can I do that? I have run the test but no flow logs are created. Help me? Thanks,Vaish...
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