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11-24-2024 07:27 AM - edited 11-24-2024 10:16 AM
We are depends on power automate for getting approval and from there it is directly updating the approval record which is associated with RITM.
For this how i need to create endpoint for them to get access?
In power automate they do have actions for updating records/creating records.
Solved! Go to Solution.

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11-24-2024 01:32 PM
You can create a scripted REST API but it'll depend on what action you're expecting to occur in power automate. You'd then need to decide the payload that'll be exchanged.
P.S - if this is being done to circumnavigate the need for business stakeholder licenses, if you're still using the approval table then you'll still be conducting licensable actions

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11-24-2024 01:32 PM
You can create a scripted REST API but it'll depend on what action you're expecting to occur in power automate. You'd then need to decide the payload that'll be exchanged.
P.S - if this is being done to circumnavigate the need for business stakeholder licenses, if you're still using the approval table then you'll still be conducting licensable actions
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11-24-2024 11:23 PM - edited 11-25-2024 01:59 AM
Thanks for you P.S, will look forward to check same.
BTW why I need to create scripted rest API? can't i simply go with REST API explorer ?
The point exactly I am looking for it is ....they are saying they can update approval record in ServiceNow based on the pre defined actions that they have in Power Automate using Update Record action.
for this they are asking me to create End Point but I don't know what end point I need to create.
Do I need to create end point through rest API explorer by selecting approval table. is that enough for them?
If don't mind additionally may I know how approval license costing will work? how this gonna effect costing despite I am using power automate for approval process?

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11-25-2024 02:42 AM
"BTW why I need to create scripted rest API? can't i simply go with REST API explorer ?"
It'll depend on what you're doing in power automate and what capabilities they have - you've not provided much detail on how power automate is fulfilling the approval capability so it's hard to suggest what is the most appropriate solution