How to create Incident if no interaction created in 24 hr

[lucky24]

Hi Team,

I have to created incident if no interaction created in 16 hour (in weekdays) and 24 hour in (weekends)

how can we achieve this

please help me here?

[Anwesha3]

Hi @lucky24 
Did you get a solution for this ?

[lucky24]

Yes through scheduled job I have achieved