How to create RITM in ServiceNow

[Veera raju]

Hi,

How to create RITM in ServiceNow.

Regards,

[Alberto Consonn]

Hi,

read the following official documentation, it will explain you how to create RITM:

Create request tasks

For additional concept related to the Workflow itself, please read the following thread:

How Service Request and RITM gets created

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

[Chuck Tomasi · Accepted solution]

Request items are normally created via the service catalog when you open a catalog item and fill out the details then submit it.

If you need something different than that - please explain what you are trying to accomplish.

[Swathi10]

Hi Chuck, Can you please help me with my requirement we are using new call module when user select call type as request and ritm it should directly take user to the RITM?

[Chuck Tomasi]

Please post this to a new question in IT Service Management. I'm sure others will gain value from your question and the answer provided. It will be much easier for others to jump in on the conversation than finding it in this year old post.

Thank you