Hello everyone Here I am trying to show incidents and changes request associated with the CI. But in the map view it is showing only one incident and one change, But few CI's have multiple incidents and changes, Here i am trying to achieve to show m...
Hi Folks, I'm trying to pass incident details to mail body. I've to pass incident record fields to mail body based on assignment group. I'm storing incident fields and values in JSON obj and trying to pass to mail body using ${event.parm2}. I'm gett...
Stop selection of end date before start date. for this I have written an On change client script. But it is not working out. On Change client script : on Date field-------------------------------------------------------------------------------------...
Hello Experts, How to Add Info Popup, for Reference please check attachment. Thanks Srinu
Hi Community, I have a requirement there is a record producer called time project so once request is raised it will create a record in project table and this project record has child record called project phase (this child record created when parent ...
HI Developers, Recently i did a clone activity from Prod to Dev, clone has been completed successfully. I have created few incidents and approval requests but emails logs are not showing in 'sys_email' table. After cloning in Dev instance email logs...
Hello, I added a "Ship To Location" field to a catalog item, it auto-populates the requestor's location, but it does not automatically show the street address, city, state and zip code. Is there a way to get the requestor's full location address to ...
Hi, In the Documentation there is this paragraph : "Helps you to detect other scheduled changes that potentially conflict with the change based on a schedule or assignment. For example, if the same person is assigned to two or more changes at the sa...
@Dr Atul G- LNG @Maik Skoddow @Community Alums @Ankur Bawiskar @Sandeep Rajput or anyone please provide the below steps to implement Discovery set-up for Software discovery models How to set-up the software discovery using SCCM Integration for SAM...
Hello Experts,I want to implement the below scenario.Deactivate standard change template from the standard change catalog if it has been not used in the last 3 months as there is no change associated to it. Please help to implement the above with the...
Hello Experts, I want to implement the scenario to trigger a remainder notification in every 5 days when all the change task associated with a change request has been closed.what would be best practice to implement the above scenario . Please help.
Hi Team, We need to make additional details visible in esc portal to all users with empty roles, please suggest where we can check this, thank you.
Hi All, We are looking to create a standard change template for routine changes that don't require any approval, such as monthly server patching job. There would numerous CIs included in such a change. Is there an easy way to bring over the affecte...
Hello, we have UI action "Create task" on incident that opens UI page with mandatory fields. When user push OK, task is created and we use gs.addInfoMessage in the UI page to show information that the task was created. This works in classic UI, but n...
The email body looks like this:Assignment Team: Win_InfrastructureI would like to populate the assignment group. When I am trying to write the script in something like email.body, it is not taking the reference. Please suggest how to do it. I have m...
