Can I use a scheduled job to delete old reports?We have a lot of users creating reports (+1000 per year) that are used only a few times and abandoned.I want to write a script that will delete reports once they are not run in 18 months.Report Statisti...
I have a requirement to notify users when a new comment has been made on an incident, an incident has been updated or an incident has been closed.which among the following methods is better for sending email notifications to users for the above-menti...
How to add "to" recipient in notification via email script. I am able to add "cc" and "bcc" users but not "to" users
Hi Community, I want to remove add button from one of the related list under that when change is requested for approval i.e. when state changes to assess, add button in this related list shouldn't be visible at all or when change is submitted for app...
Hi All, Actually i have one reference field "Business", it refers to Department table, now i need a reference qualifier that i need Department list from user table (from group by department column which are not empty )? So please help me to achieve...
My company would like to start reporting on the time it takes (duration) when a ticket is assigned to a group and when it's actually assigned to an individual. I found a post from someone with similar requirements and have modified their metric to cl...
Hi all! I'm currently working through the Performance Analytics Micro Cert Simulator. One of the items is to enable the target line on the open incidents dashboard once you create it. However, I can't seem to find "display settings" on the dashboard....
Hi ServiceNow Community Developers, I am building a ServiceNow Jira integration using the integration hub in ServiceNow. For the most part the integration is working as expected, all the fields that I am pushing from ServiceNow to Jira are successful...
Workflow stages is not visible on service portal when user submit the catalog request when it is implemented using flow designer but when implemented using workflow editor it is visible. Please refer the below snapshots for detailed issue.
Hi,After export to Excel "Actual elapsed time" is showing number in the Excel what does it mean ? Please help me out with the difference. Thanks,
Hi, I have a requirement to create two variables which are off Currency and Numeric type variables. Thanks,Vaishnavi
The system should be able to monitor story due dates in ServiceNow.When a story's due date is less than 3 days away, an email notification should be generated.The email notification should be sent to the 'assigned_to' user for the respective story.T...
I want create an incident ticket via email
Hi Communities, I want the schedule report in CSV format instead of PDF for some data analyst purpose and i dont see it available to .CSV format option. can anyone advise me ? Thank you in advance
Hi Communities,I would like to build a meeting room reservation system. I Understand that Workplace Service Deliver already have the pre built room reservation system. However, currently i dont have such module purchased in our envinronment. If i wou...
