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Display incidents and change requests in a map view

Hello everyone Here I am trying to show incidents and changes request associated with the CI. But in the map view it is showing only one incident and one change, But few CI's have multiple incidents and changes, Here i am trying to achieve  to show m...

Munna1 by Tera Contributor
  • 677 Views
  • 2 replies
  • 0 helpfuls

Resolved! Parsing JSON obj to notification body

Hi Folks,  I'm trying to pass incident details to mail body. I've to pass incident record fields to mail body based on assignment group. I'm storing incident fields and values in JSON obj and trying to pass to mail body using ${event.parm2}. I'm gett...

Avee90 by Tera Contributor
  • 1206 Views
  • 3 replies
  • 2 helpfuls

End Date cannot be before start date

Stop selection of end date before start date. for this I have written an On change client script. But it is not working out. On Change client script :  on Date field-------------------------------------------------------------------------------------...

Munna1 by Tera Contributor
  • 2658 Views
  • 4 replies
  • 0 helpfuls

Info Popup

Hello Experts, How to Add Info Popup, for Reference please check attachment. Thanks Srinu

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Sidhu9 by Tera Contributor
  • 923 Views
  • 6 replies
  • 0 helpfuls

Resolved! Auto Populate Entire Location

Hello, I added a "Ship To Location" field to a catalog item, it auto-populates the requestor's location, but it does not automatically show the street address, city, state and zip code.  Is there a way to get the requestor's full location address to ...

Resolved! Change Management Conflicts conditions

Hi, In the Documentation there is this paragraph :  "Helps you to detect other scheduled changes that potentially conflict with the change based on a schedule or assignment. For example, if the same person is assigned to two or more changes at the sa...

Nico12 by Mega Sage
  • 1507 Views
  • 3 replies
  • 0 helpfuls

Discovery set-up for Software discovery models

@Dr Atul G- LNG  @Maik Skoddow  @Community Alums @Ankur Bawiskar @Sandeep Rajput  or anyone please provide the below steps to implement Discovery set-up for Software discovery models How to set-up the software discovery using SCCM Integration for SAM...

ARAVINDA11 by Tera Contributor
  • 571 Views
  • 3 replies
  • 0 helpfuls

Standard Change with Multiple CIs

Hi All, We are looking to create a standard change template for routine changes that don't require any approval, such as monthly server patching job.  There would numerous CIs included in such a change.  Is there an easy way to bring over the affecte...

smithro by Tera Guru
  • 1175 Views
  • 3 replies
  • 0 helpfuls

Add Info message from UI page in Agent Workspace

Hello, we have UI action "Create task" on incident that opens UI page with mandatory fields. When user push OK, task is created and we use gs.addInfoMessage in the UI page to show information that the task was created. This works in classic UI, but n...

Inbound email flow

The email body looks like this:Assignment Team: Win_InfrastructureI would like to populate the assignment group. When I am trying to write the script in something like email.body, it is not taking the reference. Please suggest how to do it.  I have m...

pratiksha5 by Mega Sage
  • 729 Views
  • 6 replies
  • 0 helpfuls