How to create Survey Button on incident form

[Chaitanya Redd1]

Hello Team,

Please help me on this issue creating Survey button incident form.

1. I have created Survey Button on incident form but it's not triggering the survey. I have written script and condition but not working.
2.  I wanted this button should visible only when state is closed and visible only for ITIL users.

Condition : current.active && (gs.hasRole("itil") || gs.hasRole("admin"))

Script :

var typeSysID = '99471f319f0312006371f84bc42e70f1';  //The sys_id of the metric type or survey definition to generate assessments or surveys for.

var sourceRecordID = ' ';  //Actually just leave this as an empty string

var userID = current.caller_id.sys_id; //One or more comma-separated sys_ids of users to send assessment or survey instances to. If this parameter is left blank, the assessment stakeholders or survey users receive instances. This parameter is required for on-demand assessments.

var result = new SNC.AssessmentCreation().createAssessments(typeSysID, sourceRecordID, userID);
asmtGR.get(result.split(",")[0]);

asmtGR.setValue('trigger_id',current.getValue('sys_id'));

asmtGR.setValue('trigger_table','incident');

asmtGR.update();

Thanks.

[Kunal Varkhede]

Hi,

In UI action condition

try this,

current.state=='7' && (gs.hasRole("itil") || gs.hasRole("admin"))

 //here 7 is value of close state

Thanks,

Kunal

[Chaitanya Redd1]

your script worked to hide and visible only for itil users but survey is not getting triggered after click on survey button. Can you help how to set that issue.

[Ankush Jangle1]

hi,

Click on the "View Survey URL" Link

After you have this, you can use the action.setRedirectURL call in ServiceNow.

Example (Takes you to the OOB Service Desk Satisfaction Survey):

action.setRedirectURL('/nav_to.do?uri=assessment_take2.do%3Fsysparm_assessable_type=502a2c44d7211100158ba6859e6103a3');

Please Mark it Correct/Helpful if it helps you

[Chaitanya Redd1]

Hi Ankush,

I have tried but it's still not triggering survey once I click on " Survey" button.

Can you please look into below script and help if any changes required.

var typeSysID = '99471f319f0312006371f84bc42e70f1';//The sys_id of the metric type or survey definition to generate assessments or surveys for.

var sourceRecordID = ' '; //Actually just leave this as an empty string

var userID = current.caller_id.sys_id; //One or more comma-separated sys_ids of users to send assessment or survey instances to. If this parameter is left blank, the assessment stakeholders or survey users receive instances. This parameter is required for on-demand assessments.

var result = new SNC.AssessmentCreation().createAssessments(typeSysID, sourceRecordID, userID);
asmtGR.get(result.split(",")[0]);

asmtGR.setValue('trigger_id',current.getValue('sys_id'));

asmtGR.setValue('trigger_table','incident');

action.setRedirectURL('https://dev79551.service-now.com/nav_to.do?uri=assessment_take2.do%3Fsysparm_assessable_type=99471f319f0312006371f84bc42e70f1');

asmtGR.update();