How to created schedule for 2 business weeks

[lucky24]

Hi Team,

I have created one SLA definition in which I have to set SLA duration "2 business week".

How can we create schedule  for 2 business week?

[AndersBGS]

Hi @lucky24 ,

Utilize the schedule within the SLA definition and utilize a schedule entry like the one below OOTB:

Remember to calculate the SLA so a 24 hours across 8 hours working day = 3 days. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders 

[JaeggerLegane]

Hello Lucky,

1. Set the field "Duration" on 10 days:

2. Create a schedule or update an existing schedule and make sure it only counts weekdays.

Example: