Hello,
After deactivate the "Service Operations Workspace" (SOW) in our instance, when we try to impersonate some user, the "homepage" is set to: <instance>.service-now.com/now/sow.
That is, it's defined to go to SOW Homepage, but as this Workspace is deactivated it does not found this page. This issue only occur when impersonating someone, when we login in the instance the home page is right (/now/nav/ui/home).
I already looked in the sys_properties table and the glide.login.home is set to /now/nav/ui/home, as it should, but I could not find where this property is configured for when impersonate a user.
Hey @Felipe Morais I was facing the same problem as you, below is thats how I fixed:
I went to the table sys_user_preference.LIST and I used two filters:
Filter 1: columm "user" I filtered the name of user that I wanted to change
Filter 2: columm ''name" I filtered this "my_home_navigation_page"
I went to columm ''value" and change this field from ''default" to "$dashboards.do", ask the user to make logout and when he come back the homepage page will be the dashboards page.
If you want to change to another workspace, table or whatever, is possible using thIs method.
I hope it help you.
