How to disable/remove Virtual Agent Chat' functionality/option from Service Portal

[Community Alums]

Hi Community,

How to hide virtual agent icon, i mean how to remove the functionality, we don't want to show chat option to the client.

Regards,

Rafmine

[Community Alums]

Hi Ankur,

Can you help me on my issue.

Regards,

Rafmine

[Mark Roethof]

Hi there,

Can you share what the error is?

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Community Alums]

Hi Mark, Ankur,

Please find the below error. let me know if you need any other information.

I have also attach my update set for your reference.

Appriciate any help. Thanks in advance.

Regards,

Rafamine.

[Ankur Bawiskar]

Hi,

you captured the change in wrong scope

It seems you need to create that update set in global scope and then migrate it to another instance.

Regards
Ankur

[Community Alums]

Hi Ankur,

I selected 'Virtual Agent Service Portal Widgets' application and trying to delete the widget, but getting the below error, and i'm unable to find the 'rhino.global application', kindly need your help here.

Regards,

Rafmine.