Resolved! Hiding email client icon/button for Closed Incidents
Hello, I want to hide the email client icon/button for the closed incidents only. is it possible?. If yes how can I achieve it. Thanks, Ram
Forum Posts
Resolved! Retrieve user information when opening a catalog item form
Hello experts, I am creating a catalog item in which there is some information that needs to be loaded with any user when opening the form, could you guide me on how to retrieve any user: *Employee Number *Department *Position I have a client script ...
Approval is getting cancelled after rejecting
After rejecting the approval the "sysapproval_approver", request is getting cancelled instead Rejecting. i have set run script activity in the workflow if the approval is rejected. var c_task = new GlideRecord('sysapproval_approver');c_task.addQuery(...
Resolved! Where is "Availability" choice list field in Maintain Items under Catalog Definition - Service Catalog
I have created a Catalog Item and want to show in the Mobile Interface. I have already verified that the Classic Mobile UI Properties is YES for Enable mobile web UI When I open the Catalog Item I am being asked to "Locate the Availability Choice lis...
Request Item won't change state to Closed Complete
Hello all Since our update to New York we have had a problem with our request workflow.Task item (in sc_task table) is opened from service portal an our agents can access the record. By clicking on close task button, the task item changes to closed c...
Resolved! Workflows: Triggered before or after record is inserted/updated to database
Hi ServiceNow Community, This seems like a simple question that I hope someone can help with. If I have a workflow attached to say, the [sys_user] table, is the workflow triggered before or after the record has been committed to the database? The r...
Resolved! Setting Catalog Item variables via ReST
I have a requirement to update some variables on a request item via ReST after the item has been logged by an end-user. I can successfully set the standard fields, but not the variables. When I pass the below body into my PATCH command, the descripti...
Resolved! ServiceNow License Management Help
Hello,I have been looking through the Wiki and ServiceNow Community for the best way to view and manage ServiceNow License utilization but have not come across a "Best Practice" for how to do so.I found some very helpful threads that explain how to c...
Resolved! Live chat session not showing up in agent workspace inbox (recognizes there is an agent available)
HI All - We are testing live agent and agent workspace, with the goal of allowing internal customers to communicate via the service portal with a live agent who is using agent workspace. I've been working on this for several days and think i have abo...
Resolved! How do I delete Access Control entries from a table?
Dear folks, I was working to solve a problem in which users are unable to select entries from the core_company table by trying to create an Access Control (ACL) rule; I got it to work, but wanted to change the role on that particular rule and I'm una...
REST API - How to increase inbound timeout
Hello. The inbound REST transaction has a 5 min timeout. Is it possible to increase this?
LDAP Group Import - Group members not being added
We are planning on putting the maintenance of groups membership into Active Directory and have them imported via LDAP. I have successfully imported a test group. However, the members are not being added to the group. I have verified that the members ...
Catalog Task workflow activity in Parallel Flow Launcher
Hi,I'm trying to use a parallel flow launcher which calls to a workflow that creates a certain number of catalog tasks using the Catalog Task workflow activity. When the parallel flow starts it creates the parallel activities but the issue is it crea...
Change CAB date on change request
Hello All Currently we have defaulted the CAB Date on the change request to the next available date no matter what is entered in the Planned start date, even as an admin I cannot update the date to a different date..does anyone know where/how this co...
how to archive incidents?
few incidets got archived few days back. and i have restored back all incidents back from archive incident table. except two!! am not finding restoring option to those two incidents in Archived incidnet. but still they are in Archived incident table....
