I would like to clean up some of my CI maintenance forms and I keep coming across a "Category" and "Subcategory" attribute. Does anyone know what these attributes are used for in the CMDB or asset systems? They get filled in with values from the cmdb...
Total count of incident/SRs in system
I have an CSV file which has a field that contains a comma separated list of items. I need to create a record in the target table for each item listed in the comma separated list.For example, a source record may look like this:Field1: HyundaiField2: ...
Hi There, I have a requirement to include a related list on our requested items that displays the assets assigned to the requested_for user. We have a similar relationship already created on our incident table and it works fine; however when recreati...
Hi , I have table and I need to add data into that table from excel sheet. But I am facing issues for reference field? The data for the reference field is not coming from excel to servicenow table. Thanks, Sourav
Hi All, I have a reference field in a form named "Requested For" which will be filled. I have other fields like email, manager, department,etc too which wont be visible in the form. But, during catalog task generation, it will be available under "Var...
I created a UI Macro using angular js where the functionality is working on the form. After submitting the RITM getting error - Uncaught Error: [ng:btstrpd]
We have recently implemented ServiceNow for ITSM and are currently tracking recurring incidents by a manual process. What are others doing to track recurring incidents systematically within ServiceNow? Is there any new capability in Kingston or Lon...
I need to force cancel a change request, is there any script to it & where to run it?
Hi there, Our client wants to change the logout message on external_logout.do... Instead of saying 'You have successfully logged out', they want; 'Please be aware you have not completely logged out of the system, please logout of all other applicat...
Hello, Apologies if this identical question has been asked before, I did some searching for a while before writing this but came up blank. We want to be able to add comments to an incident via the REST API from a third-party system we control. The th...
We have a goal of restricting a new drop-down list on the Incident form based on what is selected for the Assignment group. In my Personal Instance, I created a field of ‘Assignment Group Detail’ (type=string) with a number of choices. I modeled th...
I have a business requirement to impose performance targets on the approval/rejection of changes, to ensure that our approvers follow the timing of our CAB process. We have several groups sent separate technical approvals at the same time (applicatio...
Hi All, Can anyone advise why the Chat notification sound would not work? It is not related to hardware etc as this has been checked. I have checked everything I can think of in service now but can't get the notification to sound. This does not wor...
Hi all, I am experiencing the issue listed here: https://hi.service-now.com/kb_view.do?sysparm_article=KB0687119 I have a dev and a prod instance. I need to know what, if any, repercussions there may be if I follow the instructions in the KB ar...
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