Hello, I have already researched this and come across a multitude of answers, views, and openions. I was hoping to find a clear answer in the ServiceNow documentation but I couldn't find one (there could potentially be one, but perhaps I was looking ...
on my change mgmt form, i have a field called 'reason for change'. when i select an option, say option A, from that list, i need to have an annotation field display but only for that option. any other selected option, options B-Z, from the 'reason ...
I need to do a mandatory attachment at the end of the Change management module, since the configuration steps is not available in ATF. how can i pass this step. Please suggest a way. please share script if available
Hi all. I am trying to setup an inactivity monitor for incidents that are in Awaiting USer info for lnger than a day and then trigger notification emails to be send to the caller each day untill they provide an update. I have searched this forums and...
HI All, I have a requirement for SLA STOP condition on inciddent. 1. SLA should stop when "Additional comments" are added on incident form. I am not able to see "Additional Comments" field in sla condition drop down. How can i achieve this?
My issue is suppose cat value: x, sub-cat:y but i defined its value as x|y;and dependent value as x.in incident form the sub-cat value is coming as x|y instead of y..this is the issue.
Hello Community Friends,I am able to see the configurations made to the various Gauges and Reports in my update set, but I dont find the HomePage (Portal Page) as such in the current update set. Could someone help me understand how to move the change...
I've got a number of scheduled reports being distributed by email (PDFs).Users have asked if the PDF can include hyperlinks the the tickets? SImilar to how an email of a ticket allows direct connect to the ticket from the email, would be very usefu...
When discovering VMware using ServiceNow Discovery, I get several records which show up as VMWare Virtual Instance. However, there also seems to be an associated record which shows up as Computer, Windows Server or Linux Server and shows up as VMWare...
I have custom table which stores 4 variable (var1, var2, var3, var4). var2 depends on var1, var3 depends on var1 and var2, var4 depends on var1 var2 and var3. var4 stores different URLs. Requirement: on click of URL respective page should be open in ...
Hello! I am looking to create an Incident template that already contains a checklist template. We are planning to schedule this incident template to be created once a day, and we are looking to have this checklist already in the incident when created...
Hello All, What is the difference between events, alerts, incidents and problems in ServiceNow world? What is the relationship between an alert and an incident? Is an incident synonymous with a ticket in ServiceNow? How do I create an alert/event in ...
Hi, I have a requirement to set auto-populate CAB date based on Planned Start date. CAB meeting occurs usually every week Wednesday 2 p.m. I am writing a business rule for this and using GlideDateTime functions in the code. I am using getDayofWeekLoc...
Hi, Could you let me know what's the difference between [requested_for] field and [opened_by] field in [sc_request] table? At first glance it seemed the same meaning, so I asked a question. Regard, bunai
Greetings Now gurus! I need an assistance with SLA targets. As one of our clients has specified SLA targets considering Response time and Resolution time, they also have specific targets for Recovery time and this should be also a choice when defini...