how to disable the particular group for incidents only in service now

[Rithika Kalamn1]

how to disable the particular group for incidents only in service now

[bammar · Accepted solution]

You could add another checkbox to the groups table like Hide  and set to true

Then in the reference qualifier for incident assignment group say Hide =false.

Keep in mind if your using task table you have to make sure this wont cause something else not to work in another area which is why you may need to use a dictionary override and set the ref qualifier there for incident...

[Ankur Bawiskar]

Hi,

you can use dictionary override on assignment_group field and override the ref qualifier

1) open the dictionary; in related list of Dictionary override click New

2) select table as incident; click override ref qualifier

give this

javascript:'name!=Group ABC'; // give here the group name you want to hide

OR

javascript:'sys_id!=sysId'; // give here the group sysId

Regards
Ankur

[Rithika Kalamn1]

Can we write a client script?

[Ankur Bawiskar]

@Rithika Kalamnurikar 

Why to use script when it can be done in an OOB way using dictionary override?

I would request you to use dictionary override approach.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards
Ankur

[Ankur Bawiskar]

@Rithika Kalamnurikar 

Did you mistakenly marked your own response as correct?

I could see you marked my response as correct earlier and now it is not.

Would you mind marking appropriate response as correct?

Regards
Ankur

[Ankur Bawiskar]

@Rithika Kalamnurikar 

Any update on this?

Regards
Ankur