how to dispaly cmdb_ci data on service portal.

Sanjay Bagri2
Tera Contributor

‎05-09-2023 08:55 AM

Hi Folks,

 

Please could you help me on the below scenarios. 

1. End user will open the Service request form and we have configuration item field.

For ITIL User able to see the CI in the variable.

SanjayBagri2_0-1683647205745.png

but For End User unable to see the CI .

SanjayBagri2_1-1683647378615.png

 

Based on the CI we want to show the Service Name on the Service portal.

 

Please let me know if any other information is required.

 

Thanks

Sanjay

 

 

 

 

0 Helpfuls
  • 1,257 Views
3 REPLIES 3

Sumanth16
Kilo Patron

‎05-09-2023 09:33 AM

Hi, 

 

Check the End Users have access to the "Cmdb_CI" table. Check the ACLs on Cmdb_Ci Acls read access.

 

Please mark it as helpful (or) correct if it helps.

 

 

 

Thanks & Regards,

Sumanth Meda. 

lpruit2
Kilo Sage
In response to Sumanth16

3 weeks ago

This is my thought as well. There was a very similar post asking the same question with others saying the same. I'll include the link here in case it helps. 

 

Values of a reference field is missing for Non-Iti... - ServiceNow Community

0 Helpfuls

Swati_Jindal
Tera Contributor

3 weeks ago

@Sanjay Bagri2  Have you got the solution?
I have same requirement.

0 Helpfuls