How to display catalog item variable input in email notification

[Bijender]

Hi All,

We have a catalog item and need to create a email notification such that notification show the input present in variable field .

Like : email notification show "my_name" & "reportee" in email notification

Kindly advise.

Regards,
B

[AnubhavRitolia]

Hi @Bijender 

Please refer below link for your solution:

https://www.servicenow.com/community/it-service-management-forum/add-service-catalog-variable-to-ema....

[Anurag Tripathi]

Hi,

Create a notification script and include it in your email, here is a notification script i created  a while back to include all non empty variables form a ritm in an email

(function runMailScript(current, template, email, email_action, event) {

    template.print('Variables: <br/>');

    var variables = current.variables.getElements();
    for (var i = 0; i < variables.length; i++) {
        var question = variables[i].getQuestion();
        var label = question.getLabel();
        var value = question.getDisplayValue();
        if (value != '') {
            template.space(4);
            template.print('  ' + label + " = " + value + "<br/>");
        }
    }

})(current, template, email, email_action, event);

[AnubhavRitolia]

Hi @Bijender 

You can create a mail script by navigating to System Notification->Email->Notification Email Scripts. You have to call that from your email notification using "${mail_script:<email_script_name>}

To display particular Variables, you can use below code in email Notification:

template.print('My variable name is '+current.variables.<variable_name>). // Replace <variable_name> with your variable name

To display all variables of that Catalog Item, can use below script:

for (var key in current.variables) {        
         var v = current.variables[key];        
         template.print('\n' + v.getGlideObject().getQuestion().getLabel() + ": " + v.getDisplayValue() + " <br />");  
} 

[Gunjan Kiratkar]

Hi @Bijender ,

You can mentioned your variables in HTML notification as below :-