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How to display uploaded attachments in Work Notes in the Activity Stream

mania
Tera Contributor

Hi,

I have a requirement where users upload attachments using the paperclip (Attachments) option on a Task record.

Currently, when an attachment is uploaded, the Activity Stream displays "Image uploaded", and the file is attached to the record(OOB).

 

I want the uploaded attachment to appear inside the Work Notes of the Task record in the Activity Stream.

Expected behavior:

  • User uploads an attachment using the paperclip.
  • The uploaded attachment should be displayed in the Work Notes section of the Task record, so users can view the attachment directly from the Work Notes activity.

Example screenshort for reference:

mania_0-1784215128170.png

 

Has anyone implemented a similar requirement? Is there an out-of-the-box approach to display uploaded attachments in Work Notes?

Any suggestions or best practices would be appreciated.

Thankyou!

6 REPLIES 6

@Ankur Bawiskar 

Thank you for your response.

Our requirement is to have the uploaded attachment appear in the Work Notes activity in the Activity Stream. This is for internal tracking purposes and to ensure the attachment is visible as part of the Work Notes history.

Thank you!

@mania 

I don't think OOTB SOW Activity stream has that

If you try to handle this you might have to make a variant of the OOTB activity stream UI builder component and then try to script it

This is too much customization and not recommended.

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader