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How to do Only assignment group members can edit the respective incident. For all other users incident should be readonly.

Veera raju
Tera Expert

Hi,

How to do Only assignment group members can edit the respective incident. For all other users incident should be readonly.

Thanks in advance,

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

Hi Veera,

Any update on this?
Can you mark my answer as correct, helpful if you were able to achieve the requirement. This helps in removing this question from unanswered list and helps users to learn from your thread. Thanks in advance.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

7 REPLIES 7

Dubz
Mega Sage

You'll need to amend the write ACL's for the incident table to lock it down so only users of the current assignment group have access

Can you explain me how to do the same functionality by using Screeshots:

Thanks in advance

Hi Veera,

I have shared screenshot for the same. just check the same.

Regards

Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Ankur Bawiskar
Tera Patron
Tera Patron

Hi Veera,

you should be able to do this using write acl on that table.

sample below

find_real_file.png

also you can do this; use query business rule and show only those incidents to the user for which he is member of assignment group

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader