Pull Last Comment/Work Note Incident
I have a request to add the Last Comment/Work Note in an Incident List View and Report (to be used in a Dashboard)
Forum Posts
Resolved! client script on a string field on a user table in not working on same field in service portal view
I have a requirement to add a pin field on the user table, I used a client script to control the accepted character in the field to be numeric but when I added the same field to the service portal view and I navigate to service portal profile page to...
Transformap Error
Hi All, We have a Transformap which runs on Asset table and for the mapping we have 7 columns on Excel sheet.Everything working fine and Data also imported correctly, But Some time Data is not coming properly for example. we have a 7 columns in...
Resolved! Knowledge Management Feedback Tasks
Hi, Recently we have installed a knowledge Management Advanced plugin.Enabled some properties to create knowledge feedback tasks when rating is below 3 or atricle is marked as not helpful.Knowledge Feedback Tasks are being created in kb_feedback_task...
Making Checkbox Mandatory on a Widget
Hi All, How can we make checkbox mandatory in a Widget? Please suggestBelow is the code I have written for the widget<divng-if="c.data.offNetworkOptionSelected == 'User is unavailable currently due to prolonged leave'"style="margin-top: 10px"><small>...
Resolved! Regarding SLA
Hi,I am stuck with 2 tasks can any one help me out doing this with complete steps.When SLA is elapsed to 10 percent, trigger a notification to Assignment Group's Manager.ATF- Write an ATF to verify if the Notification is sent or not when on SLA elaps...
Resolved! Agent Workspace>>Catalog tasks>>How to show variables on top of the task form?
Use case:I would like to show the variables on top of the task form so that the fulfiller sees what exactly has been requested as they open the form. Now I have them at the very end of the form, forcing fulfiller always to scroll the form down unnece...
Cascade creation of multiple changes on submit of single change
Hi All, We have a requirement from the customer to create multiple changes automatically on submission of a single change.For example, When a server decommission change is submitted , it has to trigger creation of changes for multiple groups. I am no...
Not able to open Finance requests
Hello All, When we tried to open the active Finance requests created less than one year ago via filter navigator in Finance module it redirects to a page where it was showing page isn't working. Could you please refer the attachment.Could you please ...
how to set field value as Yes on basis of assessment table.
Hi All, I have below requirement... There is one table called Assessment instance in that table when state is completed. at that time there is one custom table called F&F in that table there is one field called interviews conducted in witch 2 choic...
How can we propose all p1 incidents as major incident automatically and assigned to a major incident group automativcally once it was promoted?
Hi All, we need to propose all p1 incidents as major incident automatically and when the user open that in workbench and click on promoted then it assigned to a major incident group automatically Please help on this Thanks Hemachandra
Redirect a record producer
Hi All,we have a record producer which creates record in scoped table. The requirement is after a user submits it first time whenever user opens record producer form again it should redirect to the record already submitted. The idea here is to allow ...
How to remove/ restrict "add card" button and their functionality in the Visual Task Board?
Hi All, We have a requirement to disable the add card button from the visual task board. Where it is allowing the user to create a record in the table based on the filter condition applied in the vtb. The add card funactionality should be removed fro...
Certification Task is not moving to close complete state?
Certification task is not moving to close complete state. It has 250 elements, all of those are marked and it is not showing any pending record still the percentage is showing as 99.6
Need help to find the Configuration of Close(X) icon on the Interaction form of the Agent workspace
Hi All,We have a requirement that, in the Agent workspace, if the agent closes the interaction record(by clicking the ‘X’ icon) when the state is closed-complete, it should prompt them and notify the agent to, fill the fields on the interaction recor...
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