I have to send incident details in the below JSON format to third party tool . I have written the REST message and business rule on incident table to invoke the REST message. Could anyone please help me with the business rule script to send below JSO...
HiIs it possible to add any Problem Tickets regardless of status to a Change Record? We know we can create a new problem record Is this possible ?
Hello All, I have 2 tables Table 1: sc_cat_itemTable 2: cmdb_ci_linux_server On both above table I have created custom reference field 'Level of Service' referring to custom table 'u_sla_service_configuration' which has some data entries like below ...
Hi ,The requirement is to redirect all the users to service portal page after login . After logged in is the users have ITIL access should have option to navigate to ITIL view (that option can be added in header menu ) . Here I have tried to modify S...
Hi Team, I am creating Condition column's Based on my two inputs(From&To - Referance data type) both inputs contains same reference table(core_country) based on inputs I am created one condition column (from) now I am creating second condition ...
Hello,I am using Flow Designer to create catalog tasks for a particular item. In the days of Workflow Studio, you could populate the catalog tasks with the relevant variables so the task's fulfiller could see the task's details. Please see the image ...
Hi,I have a user called "Micheal (user)" which consists of more roles an groups and i want to provide the exactly same roles and groups to Daniel (user), how can i provide it in the easiest way because by manually i need to provide almost 50 groups a...
Hi All, I hope you are well, I am new to scripting in SNOW and have a interesting use case. The Change Management team run post implementation reviews on changes that cause incident(s). please keep in mind im doing all of this in a PDI. what we have ...
Hi,As part of ATF my task is assigning to one of the Assignment group user i want to put value dynamic.Can i put any test user under the "David Damisa" as mentioned in the above screen Please help me out how can add my test user into that group. Than...
Hello,im dealing with issue our customer has on their custom Portal Page. They are trying to make the KNM Option "Attachment link" - that shows download link for KB attachments instead of showing KB - work on their custom Portal. The option was previ...
Hi Developers, I have a Requirement to trigger Approvals when the Re-schedule fields are changed/ modified. For that i wrote a before update/insert Business rule, that runs when the Re-schedule start or Reschedule end dates are modified/changed....
When do you use the “KCS Article” template that exists in OOTB?Is this template intended for internal, specifically ServiceNow instance management users?I would like to know when to use the “KCS Article” template in OOTB, since a KCS template exists ...
I noticed we were using a deprecated widget--SC Order Guide Deprecated--in our Service Portal and went in to fix it. My understanding from ServiceNow training and documentation is this should be Service Portal->Pages->[page in question]->open in Page...
I have a catalog and which requires sequential approvals to be configured. There are 3 approvals among them that requires a approver to provide an explicit confirmation to a checkbox of Risk Acceptance. The approval screen should show the check box ...
Hi, The request is to send an email to user with itil group names if user a member of itil group. How to achieve it?