Hello,How would I pull a field through from one table into a notification template or email based on another table?I'm trying to pull through the details of a Change Request (change_request table) and put them in an approval email template (sysapprov...
Hi,the request is that, the call center team's manager wants to send Out Of Office emails whenever their team is on holiday. So whenever an incident is assigned to the call center team when they're on holiday, an OOO email needs to be sent to the req...
Hi Team, Please find my below use case.Case 1: group_field_type == updated In case there are >11 members, these members are displayed in the field and more can be added, up to 10.If user tries to populate 11th member, a pop-up error message is shown:...
Hello friends, I am working on a requirement.There is a already created "Verify". Previous functionality is when the record from "My" on page is selected and "Verify " is then it will add "Verified" comment to "My" section on. New Requirement is :W...
When SC Task is updating i.e., changing state or changing assigned to field and after clicking on save, it is taking longer time to load & failing to save and also giving a warning message as attached. How to solve this?
Hi,If user location is "Shanghai, China" as below image mentioned. Then user should not be able to add "Adobe Creative / Pro" OR "Adobe Creative / Pro" software will not shown in that list ("List the Software Needed" variable is a List Collector vari...
Hi,If Users with the Location of Shanghai China mentioned as below imageThen the user should not be able to add "Adobe Creative / Pro" software in 'List the software Needed' variable OR Remove "Adobe Creative / Pro" Option from the below list (Below ...
Hi All, Kindly help me to provide background script copy attachments from parent to child record parent - incidentchild - u_azure_devops custom table i tried with GlideSysAttachment.copy('incident',current.sys_id,'u_azure_devops ', current.u_a...
Hello Developers, What are these Attributes on catalog item?How do we use them? I have a situation,I have created a reference field in the item referring to 'cmdb_ci_business_app' table & there is a custom field on the table called 'A-Code'. On the P...
Hi,I've 3 tables which are extended from cmdb_ci base table.1. cmdb_ci_business_app2. cmdb_ci_aws_account3. cmdb_ci_ec2_instanceI can see in cmdb_rel_ci table, there is a relationship exist between 'cmdb_ci_business_app' and 'cmdb_ci_aws_account' tab...
We are moving from our current system to ServiceNow next month, and I haven't been able to find any details on whether users can set an Out Of Office flag so that incidents/tasks are not assigned to them in that period. Does anyone know if/where this...
I'm getting this error when I'm logging into my PDI. Can someone suggest any solution for it?
Hi All , I want to optimize the below Business rule , I have two business rules which use the below highlighted code : var user = new GlideRecord('sys_user'); user.get(gs.getUserID()); if (user.web_service_access_only == true) I want t...
Hey Guys,I am facing an issue while creating a mobile application.I am creating a new record using a write back function to create a new record.Created an input screen All the fields are getting mapped in backend when i click on submit a new record i...
Hi All, Has anyone experienced this error before when trying to set up account recovery? I have enabled the correct plugin and properties but this internal error persists. As you can see MFA has been configured correctly and that works, however, clic...
