How to do "Only assignment group members can edit the respective incident. For all other users incident should be readonly. please explain me step by step process

[Veera raju]

Hi,

How to do "Only assignment group members can edit the respective incident. For all other users incident should be readonly. please explain me step by step process.

Regards,

[HarshTimes]

You have to setup ACL on the incident table.

1. Read ACL - set the role to ITIL and other based on the requirement. user should be able to read the incident form.

2. Write ACL -  Set a write ACL and set the condition as Assignment group is(dynamic) one of my group . This will allow user only in the assignment group to edit the form.

[Veera raju]

I did the same thing i want to check whether it is working fine or not.

Regards,

[Veera raju]

I did the same thing but when i am impersonating someone also all the fields are showing editable.