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Record loading time slow for records of certain extended table/s

Hi all, I have a bit of an issue with loading certain types of records, and this seems to affect all records of that type. Following investigation and looking for any recurring slow transaction history, etc. I can't seem to find anything.  Examples  ...

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edwardslc by Tera Contributor
  • 2165 Views
  • 2 replies
  • 0 helpfuls

Error - Cant find method com.glide.ui.SysAttachment

Below script i written in scripted rest API but not working as expected.(function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {    var incidentNumber = 'INC0009009';    var grIncident = new GlideRecord('incident');    grInciden...

Rama26 by Tera Contributor
  • 3151 Views
  • 4 replies
  • 2 helpfuls

Resolved! Service portal: See incidents already open for a CI

Hello, We are using the service portal to allow the end users to create incidents.In some cases, those incidents are open for a shared CI (e.g.: shared printer).We want to allow the end users who open an incident on a shared CI to be able to see that...

a_3 by Tera Expert
  • 1137 Views
  • 4 replies
  • 3 helpfuls

Agent chat question - Change presence state of Agent by manager

HiWe have agent chat in our environment where the end user initiates the chat from the portal.We have  help desk agents who would accept the incoming message and they carry on the conversation. Meanwhile, our help desk managers would like to know if ...

gnewuser by Tera Contributor
  • 765 Views
  • 2 replies
  • 1 helpfuls

How to show message in portal banner

Hi Team, How to show message in top of service portal, please find below image I created custom widget, but that meesage is showing in top of search bar, I need message in top of portal or after imageWidget code :<div ng-if="isVisible" class="alert a...

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chaitanya34 by Tera Contributor
  • 1671 Views
  • 5 replies
  • 0 helpfuls

Customize report name while downloading

Hi Team, Need a help on report naming. When we export any reports, the report will be saved with table name.file extension. Is there any way to customize this?I am creating a report for active and inactive records from same table, so when I download ...

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