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trying to Cart API for record producer but showing error

hi this is my script (function executeRule(current, previous /*null when async*/) {       var parser = new sn_impex.GlideExcelParser();    var attachment = new GlideSysAttachment();    // use attachment sys id of an excel file    var attachmentStream...

Need to sych userdata through intigration

Hi All, We have requirement to sync user data .we need to synch data PROD TO Lower instance once in every day.  if new user created or updated, we need to do this through integration only, Please suggest. Thank you all.Varma 

varma2 by Mega Sage
  • 175 Views
  • 2 replies
  • 0 helpfuls

Resolved! Survey not appearing properly in service portal

I have added an image scale type of 5 emojis in survey as such below, but the emojis are not showing in single row instead they are showing up in 2 row in service portal. Could any one help how to resolve this, I would like to show the 5 emojis in si...

survey for community.PNG
Community Alums by Community Alums  
  • 1189 Views
  • 9 replies
  • 1 helpfuls

Access Restrictions to other applications

Hi, I have 2 set of users let's say A and B who are part of same group. They are also going to have ITIL access. They don't want to expose their Incidents to other users who are not part of their group. I am aware this can be done using Query busines...

Vivek13 by Tera Contributor
  • 458 Views
  • 2 replies
  • 0 helpfuls

Save button is publishing KB article

Hi all, I created a Save button on the KB form. However, whenever I am clicking on Save, it is publishing the article. How can I ensure that this button only saves the KB article and does not Publish it. Thanks,Mallika

Requiring an Attachment on a Catalog item

We currently have a Catalog item that requires an attachment before you can submit a request. I now have a request to only require the attachment when a particular variable is Yes, if that variable is No then the attachment will not be required.  

John H1 by Tera Guru
  • 188 Views
  • 1 replies
  • 0 helpfuls

Before Query Business rule

Whenever an end user submits the Ask HR catalog item, the request and RITM should be visible on the portal level and backend for that user and HR group, but when other end users try that, it should not be visible. Below is the sample script Issue: It...

afroz8049 by Tera Contributor
  • 557 Views
  • 5 replies
  • 0 helpfuls

Select reference field and copy record

I want to copy the value when selecting data from a reference item. conditions・When reference type item C (colmun_c) of table B (tb_b) is selected, copy the value from table A (tb_a) to table B (tb_b). I can't do the following.1. Copy from integer it...

Resolved! Catalog Item fields

I have 3 fields in a catalog form. They are User Role, Hardware Bundle and Software Bundle. When the requested for is selected the values of User Role, Hardware bundle and Software Bundle have to auto-populate based on the Requested for. How to achie...

GBS by Tera Contributor
  • 1179 Views
  • 17 replies
  • 2 helpfuls

Personal instance is offline

When trying to start the instance we get an error "The instance is offline. Please check again in a few minutes." as shown below: And when try to run the instance URL we get the error below:How we can fix this problem, anyone can help please?Here is ...

zaidghnemat_0-1707987199023.png zaidghnemat_1-1707987276337.png
zaidghnemat by Tera Contributor
  • 191 Views
  • 1 replies
  • 3 helpfuls