Hi Everyone, A contract automatically sets to active if the start date is today or greater than today and if it is approved.The requirement is to skip the approval process, this is done with submit for review button. As soon as a contract is created ...
Dear Community I have a simple requirement to fulfill, but the solution does not seem that simple as thought. The business requested the following:A already approved change request, should revert to the authorization level again, if the planned start...
I am having a custom field to calculate the percentage of an CSAT response(u_caluculated_value - custom field), the recent record in asmt_metric_result table will be having the percentage, previous record percentage will be emptied using the business...
Hello, I am working on the flow where I have to create the six tasks and the ordering is Task-1 and Task-2 should be created parallelly after the closed completion of both the tasks it should create the TASK-3 after the close completion of TASK-3 It ...
I have a new form that users two MVRS fields that each contain 5 questions.How can I pull the value from the MVRS in a report?
Hi ,I want create a report for Number of changes Rescheduled?Thanks in advance
Hi, I am using an onLoad client script and here I'm setting the setSectionDisplay() to true. On Service Portal when I reload the page, the fields under that section are not being displayed and only the section heading is present.Note that the fields...
Hi, I have created a Flow Designer for a Service Catalog and in that I have created a Send Notification activity. I have also created notifications on sysapproval_approver table to approve or reject the RITM. But I am not able to select the notificat...
Hi,Configurations -We are creating an order guide for user onboarding and submitting it when the user gets inserted in the SN by the business rule.Under the Order Guide, I am using multiple Catalog item1. Onboard a User2. Order a new device.3. Office...
I'm wondering if there is a relatively simple way to have the Submit for Review button to bypass sending the approval notification and the approval process and go directly to the Active state. I'm confused as to what's controlling the actions after c...
Hi @Ankur Bawiskar I have a existing email Script where i need to get the value of "Description" and "Requested for" field from RITM table for that purpose i have written a script. var targetObj; if (current.getTableName() == "sysapproval_approve...
How to create a report for Average time from New to AssessTable: Change request
Hi, I have a requirement When I select a "requested for/by" as "someone else " checkbox . 4 checkboxes are present in "Please choose the environment" 1. PRD2.DEV3.PRE4.SITAs mentioned in below screenshot.When I select PRD, 3 checkboxes should be v...
I am hoping to understand the best way to manage user accounts when the user has had a name change. In our organisation users are created in Azure/Entra and synced through to ServiceNow. This was set up by our support vendor at implementation many y...
Hi, Need help for the below requirement. We have a two reference fields called Difference and Business Application Name. when user selects the test01 record in the Difference reference field. Then the Business Application Name reference field should...
