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Leverage user criteria to request on behalf of others

What is your standard for allowing the business to request items via the portal. Can they request for themselves only or for others as well? How are you leveraging user criteria to request on behalf of others on the Service Portal. We've been using S...

KristinaB by Giga Contributor
  • 1502 Views
  • 3 replies
  • 3 helpfuls

ADD button is not working in the related list in problem table

Hi Team,I have created a new reference field[Problem] in the change table it refers to problem table.In the problem table i have configured a related list, In the related list there is a OOB ADD button when i click that it was asking me to select a c...

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Venkatesh48 by Tera Contributor
  • 583 Views
  • 1 replies
  • 1 helpfuls

Resolved! ITSM interview Questions

Hello Everyone,yesterday I had interview below questions I was not able to answer.can anyone who worked on change management module can guide me thank you.  1]What is the purpose of the unauthorized check box on change form. 2]Can we create multiple ...

Dictionary Override for problem task

Hello, My requirement is to have Priority of problem task similar to its parent problem ticket while problem task creation.I want to achieve this through dictionary override.Can you please help. Thanks in advance.

Rachael12 by Tera Contributor
  • 374 Views
  • 1 replies
  • 0 helpfuls

Resolved! Creating service request using Workato integration

Hi all, I'm trying to create a ritm using intgration with Workato. Was able to create the ritm with the require item and workflow, but the variables are missing.Is anyone knows how can I call the variables or any experience using Workato?

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Yair Israel by Tera Contributor
  • 2404 Views
  • 6 replies
  • 0 helpfuls

Replace the duplicate number

Hi All, I am trying to replace the duplicate number in the table and write down the below script var dupRecords = [];    var gaDupCheck1 = new GlideAggregate('cmdb_ci_business_app');    gaDupCheck1.addQuery('active','true');    gaDupCheck1.addAggrega...

VaibhavJ by Tera Contributor
  • 528 Views
  • 2 replies
  • 0 helpfuls

Change PIR

We are implementing SNow now and moving to ITIL 4 Our change volume is very high.  I'm looking to understand how other organisations have implemented change post implementation review without it being a very large overhead on teh change team and on o...

Allan5 by Kilo Explorer
  • 10553 Views
  • 3 replies
  • 5 helpfuls

How do I update the problem form to OOB?

Hi , There are some customizations done on the exiting problem form in our project instance. They are not done by me. The OOB Problem is using Process flow. We don't have process flow our instance.How do I go back to OOB one? HELP? Thanks,Vaishnavi

Scheduled job to close REQ,RITM,SCTASK

Hello community, I have a requirement, I need to close to SCTASK'S which are not updated in past 120 days  along with associated Requests and RITM through Scheduled jobs Here I have some scenarios to handleScenario 1: I need to close the SCTASK'S whi...

sanathk by Tera Expert
  • 969 Views
  • 7 replies
  • 1 helpfuls