Need help with some scripting... This is the scenario -On the asset table we have a reference field called Project Number (u_project_number) which references cmn_cost_center.We also have two additional reference fields - Program Manager (u_program_ma...
Hi How to copy attachments from TASK to RITM
Hello Community, Have any of you ever encountered a situation where you need to send a collection of information organized in a multi-row variable via email? I recently tackled this challenge and wanted to share my approach. Typically, when we discus...
Hi All,I want to know what happens in the CMDB table when assets are deleted or removed from the SCCM.If asset 'Install Status' gets changed to 'In Stock' or 'Retired', or how we can understand that this asset is no longer in SCCM, then we can delete...
I have a notification which is fetching the value from the current record present on it.So, there is one date/time field on the form for example which is set to IST time zone and same showing on notification also but the problem is when a user is imp...
On our incident form the Assignment Group field is mandatory. Once a group is entered their, only the members of that group can be selected in the Assigned to field. I would like to do this in the reverse, initially leaving the Assignment Group empty...
Hi everyone.my requirement is to based on the selected option on Address field data should be populate on location field example:address field has three options, 1.hyd_bad, 2.mum_bai, 3.kol_kata. populate on location field - If user selects 'hyd_b...
Hello,We want end users to just reply to an email and then that reply should get captured in Change Task's work notes.Is it possible?
Hi All, I am trying to send from the client controller to the server side, I am getting the data on change of field which is a choice list on portal which is a HTML Field. So i tried without $timeout the data is not coming properly so i am using $t...
Hello All,Is its possible to exclude specific SLA record from Agent workspace Active SLA Ribbon. Currently on Active SLA ribbon three SLA's are visible but we want to exclude one SLA record. How to active above functionality. Any help appreciate...
I wanted to disable notification for task and incident but keeping the approval mails enabled.
Hi everyone, we are thinking of providing our NON-ITIL users to have read-only access in ServiceNow back-end so that they can generate the reports they need. Is it possible to do this? If not, what is the best approach that won't affect any licensing...
Hi Everyone There is a custom workflow in our environment, and some attributes are not being updated through that workflow. When I tried to understand the flow of the process, I found a curious thing in input variables. They have defined inputs, but...
Hello Team, Need your help... When an approver rejects the approval and adds a comment, the comment appears twice in the activity stream on the service portal. Even after deactivating the 'approval events (task)' business rule, the issue persists. Co...
Hi Team, I had a business requirement like creating UI action in the list view of User table where I need to update the user by clicking on the link. In the dilog window I want to select the user which I need to update. Can you please help me how to ...
