How to edit Standard Change Templates?

[Mussie]

Hi Guys,

I am unable to edit standard change templates directly. I tried tweaking the ACL's on the below tables to no available?

- std_change_template

- std_change_record_producer

Any idea how I can edit the records without going the edition process (i.e. Modify template UI action)?

https://dev*****.service-now.com/nav_to.do?uri=std_change_record_producer.do?sys_id=92b8544047810200e90d87e8dee490b0

Regards,

Mussie

[Aakash Shah4]

Hi,

Please check this link

https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/change-management/task/manage-standard-change-template.html

[SanjivMeher]

There is a ACL tablename.*. You can add admin role to it and remove the script answer = false;

THen you will have fields editable.

Now the Change Request values is a formatter, which points to below UI macro and keep it readonly. You can't make this field editable. 

[Mussie]

Hi Sanjiv,

I am not able to edit the UI macro, I am getting 'This item is read-only based on its protection policy.' I don't think there is a way I can get around that, is there?

Also, which specific ACL you are referring to?

Mussie

[SanjivMeher]

This is the one

https://yourinstance.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=1ec7b0d4ff810200b18affffffffff0e