Resolved! Create a change request through Script
Hi Team,My requirement is to create all 3 types of change through background script. Please advice on this. Thanks&RegardsReena Kumari
Forum Posts
How to write clauses to merge 4 tables in database view
I want to merge idea demand story and label entry tables for database view. I have create where clauses as shown in screenshot however its not working. Please let me know anything to update ?
Unable to update records with mobile agent Failure（モバイルエージェントでレコードが更新できない）
When I try to update a release record from a mobile agent, I get a “Failed” message at the top of the screen and cannot update the record.I think the ACLs and application access are fine. I have filled in the required fields.What else could be causin...
How to download the discovered certificate reports and their certificate (PFX or PEM file)
Certificate Inventory Management or Certificate Lifecycle Management CLMHow to download the discovered certificate reports and their certificate (PFX or PEM file) When the certificates are discovered by the Port Scan, we can view them in the discover...
Resolved! Is it possible to use OnChange client script at Onload?
I have a requirement and would want to run the OnChange client script on form loading. How can I achieve this? Any help would be appreciated.
Resolved! Is it possible to use OnChange client script at Onload?
I have a requirement and I want to execute a OnChange client script when the form loads. Is this possible? Any help would be much appreciated.
Resolved! How to display an alert message via a popup or similar method, when attaching documents to incident
"When attaching documents to incident tickets or knowledge articles（When the paperclip-shaped button in the image is pressed）, I would like to display an alert message via a popup or similar method. Does such a feature currently exist in ITSM? If so,...
CopyChange does not copy related list
I am using copy change functionality and listed an m2m table in the list in 'com.snc.change_request.copy.related_lists'. I checked the acl and itil has access to create records still the related items from parent change are not getting copied. Is the...
ServiceNow to Microsoft Entra IT
We want to build a form based approach where manager will input the new user information through access catalog item in ServiceNow. The SN should connect to Entra and send the user information (firstname,lastname,etc) to Entra so that Entra can invo...
Inquiry About Adding Company Watermark to ServiceNow Main UI and Service Portal all Pages
Our ServiceNow instance is self-hosted (on-premises). We want to add our company watermark to all pages, both in the Main UI and the Service Portal.I reached out to ServiceNow, and they confirmed that there is no out-of-the-box (OOTB) functionality o...
Resolved! I only want the work_note that was submitted
Hello all, I built a flow that if an INC Task field is changed, then its parent INC work_notes are updated annotating that something has changed on the same Child INC Task. It seems to work fine except for when I add work notes to the INC Task....
Help me on the Display BR need to perform the activity
Hi,Using Display BR that automatically populates the "Short Description" field of a Problem Task with the "Problem Statement" from the related Problem when the task is created. Additionally, ensure that the "Assignment Group" and "Assigned To" fields...
I want a business rule that copies work notes from a Problem Task to the associated Problem
Hi,Create a business rule that copies work notes from a Problem Task to the associated Problem whenever worknotes are added to the Problem Task. Please help me out with the business rule. Thanks,
How to restrict retired and development CI to auto populate in impacted services in change request
Hi Team,How we can restrict retired CI to auto populate in Impacted services from affected CI when configuration item changes under change management module?Can someone please guide how we can achieve this ?Thanks in advancePriyanka
Resolved! Retrieving Record Numbers Instead of sys_ids in ATF
Hello, In ATF, we have two Record Query steps with different conditions for the same table. These two record conditions are called in the Set Field Values step(PFA). When I call these two records, I am getting the sys_ids instead of the record number...