How to edit the case_creation ui page after cloned
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06-24-2025 04:03 AM
Hi,
I want to do some changes on this ui page so have cloned the case_creation ui page but still the not able to edit due to "This item is read-only based on its protection policy."
Can anyone please help on this how to edit this ui page, It will be useful.
Thanks!
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06-24-2025 04:10 AM
Hi @mania
You're still on the OOB UI page. Also, ServiceNow doesn't provide OOB functionality to clone UI pages.
As a workaround, you can create a new UI page record and copy the HTML and scripts from the OOB UI page into your newly created custom page.
Regards,
Siva