How to edit the case_creation ui page after cloned

mania
Tera Contributor

‎06-24-2025 04:03 AM

Hi,

 

I want to do some changes on this ui page so have cloned the case_creation ui page but still the not able to edit due to "This item is read-only based on its protection policy."

Can anyone please help on this how to edit this ui page, It will be useful.

mania_0-1750762876983.png

Thanks!

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J Siva
Tera Sage

‎06-24-2025 04:10 AM

Hi @mania 
You're still on the OOB UI page. Also, ServiceNow doesn't provide OOB functionality to clone UI pages.

As a workaround, you can create a new UI page record and copy the HTML and scripts from the OOB UI page into your newly created custom page.

Regards,
Siva

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