How to enable feature 'who else is viewing the ticket'.

Ravi Gupta1 · ‎08-02-2022

How to enable feature 'who else is viewing the ticket' in ServiceNow. This feature is not available in our instance.

Thanks

Ravi

Ravi Gupta1 · ‎08-02-2022

In my instance it's not working.

I found below property which is showing the presence.

glide.ui.presence.disabled

Thanks

View solution in original post

PrashantLearnIT · ‎08-02-2022

Hi,

This is enabled by default,

It seems both users should be in the same form then you will see it.

Best Regards,

Prashant

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Ravi Gupta1 · ‎08-02-2022

In my instance it's not working.

I found below property which is showing the presence.

glide.ui.presence.disabled

Thanks

How to enable feature 'who else is viewing the ticket'.

********************************************************************************************************Cheers,Prashant KumarServiceNow Technical Architect

********************************************************************************************************
Cheers,
Prashant Kumar
ServiceNow Technical Architect