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Resolved! Creating additional SLA Target within SLA definitions

Greetings Now gurus! I need an assistance with SLA targets.  As one of our clients has specified SLA targets considering Response time and Resolution time, they also have specific targets for Recovery time and this should be also a choice when defini...

Resolved! SSL Certificate Management Within Service Now

Hi guys quick question hoping someone can help me with.Currently we manage certs out of SN. Is there a dedicated cert management module in SN or are they managed as CI's.If so is there any pitfalls I should be aware off?Thanks

daklow by Kilo Contributor
  • 7552 Views
  • 9 replies
  • 6 helpfuls

Tracking of duration/business duration for Catalog Tasks

Hi,  Need to track Catalog Task duration and business duration but this information is not currently being recorded at the task level and resides at the RITM level.  Please assist as to what needs to be done to take this forward.  Thank You,Priya

priya0895 by Giga Contributor
  • 2321 Views
  • 8 replies
  • 0 helpfuls

Resolved! How to convert a Schedule Date/Time field to GlideDateTime

Does anyone know away   to convert a Schedule Date/Time field to GlideDateTime? I'm trying to make it so that when a user adds a user_calendar_event record it sends them an Outlook Appointment but the time isn't caring over right. I did create an Imp...

joshua18 by Giga Expert
  • 9219 Views
  • 5 replies
  • 2 helpfuls

How to import external data into Hardware Asset

Hi I have an asset register which is in Excel and i want to import this into Service-now. Can you advise what is the best way to do this and how this is completed, im new to this area of service-now. I want to export all my current asset which are re...

Karl27 by Giga Contributor
  • 7278 Views
  • 12 replies
  • 0 helpfuls

Resolved! Error message when login fails

Hello everyone,  we are using the predefined "Login" dynamic content block and modyfied the layout to meet our needs.Everything works out fine but I would like to know which script service now is using to verify the users credentials. Usecase: For be...

Resolved! How to use priority matrix on Requests

We have a team that needs to track impact/urgency on requests. I was creating a catalog item but there is no option to "Map to Field" like there is for a record producer; additionally, I do not want to expose the impact/urgency on SCTASKs. With that ...