Reports- Edit Legend Label
Hi All, How to change the Legend label in Reports. Please refer below screen shot. Thanks, Krishna
Forum Posts
Auto Problem Record Creation from Incident
Once the major incident is closed , I want to create Problem Record from there automatically. How to achieve that ?
Delegate approvals for Change Management
We have CAB members who are going on vacation and need to delegate the approval process to a member of their team. When they create a delegate through their profile, the delegate is not receiving any notification of the Change that requires their app...
When an Attachment is attached, How is the recently attached attachment displayed?
Hey,catalog_cart_attachment_list is the UI macro that is getting all the attached attachments into the Service Catalog form.It is again broken down into attachment_list_body.xml and attachment_list UI macros respectively. SNOW doesn't allow the acces...
Resolved! Changing Assignment Groups name Best Practice
Hi there, I am wondering what the best practice would be to update Assignment Groups names. We have an LDAP listener pulling groups and users into ServiceNow, which is working great. What happens though when an org change occurs and Assignment Gro...
Set a variable with default value based on another variable
Hi, We need to set up one variable with different values based on another variable on the joiner form. Variable "Team" type select box . if select box is IT. then another variable "shareddrive" of type " multi line text" will show default value as ...
Resolved! How to update Inbound Email and not create a new one with the same condition?
So this is a scenario, I am trying to create an Inbound Email action for the Windows Server team and they would like for it to create an automated Incident. These are outages and sometimes will have two or three outages email being sent out a night. ...
Inbound Action - Preventing ticket creation for duplicate emails received
I am trying to find out how I could prevent a ticket's creation for duplicate emails received. We only have one inbound action that will create a new incident when a email is received from a certain email address (a server) with a specific subject/bo...
Resolved! How to Visible Field based on user role (LIKE : change _manager) on change request ?
How to Visible Field based on user role (LIKE : change _manager) on change request ? Scenario : When ever Change manger group members login that time only one more extra field (Like : Author side ) field visible. Please help me .... Thanks, Ram
Resolved! Linking SRs to Changes
Hi, Is it possible to link an SR to a Change Request or vice versa? Specific requirements from a customer are involved, and I cannot find any answers in the forums. Any suggestions would be a big help, Thanks, Sandrine
In email script detect when user click on a button in notification
Hello, We have created a notification with two buttons, Have you an idea to how dectect when a user click on a button ? We tried to: use javascript function "onclick()" but without success..create two email script for each button but, the script are ...
Resolved! Need help changing color on UI action buttons
ServiceNow Version: London I have added an approve and reject UI action button in the change_request form which work fine. However i would like to change the color of these buttons to green and red respectively. I have added the client script to try ...
Making a single Catalog Item Variable Mandatory when SCTASK is closed
HELP! I want to make a single Catalog Item Variable mandatory only when I try to close the SCTASK. Since it's only on one Item, I don't want to make a global change in the "Close SCTACK" UI actions. I think the "Catalog UI Policy" definition is the w...
Resolved! Database View - Joined Tables Shows Multiple Same Results
Hey Everyone. I am trying to create a Database View that Joins the Tickets from the INC and the RITM(REQ) Tables for the customer. Since the Task table does not have Customer or Requested For we cannot easily look-up customers tickets on one table. ...
Resolved! Company field is not auto populating in the SCTASK record of RITM
The Company field is not inheriting/auto-populating in the SCTASK record even though the field is present in the RITM. User raises the request and RITM gets created in which the company will get added automatically based on the user. I have added the...
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