Hi,My boss wants me to find out how to resolve the De-Duplicate Tasks that are created whenever the CMDB Health job runs and detects duplicate CIs. I need to know how to resolve the tasks without deleting any of the CIs even if they are duplicates. I...
How do we properly share a link to end users (to access via /sp portal) for a KB article with versioning? We shared the URL, but made changes to the KB. The link still points to the previous version. I understand why, but figured there is a better...
Hello, As an ITSM team within a fairly large and diverse organization, we have defined our business services in the ITSM product (for example, 'IT services for the estates management division') and we are starting to define the specific service offer...
What is the difference between "Requested by" and "Opened by" in Change Request? How are they used properly?
When I update the State of an Asset, the Status of the corresponding CI is automatically updated. Why when I update the Status of the CI isn't the State of the corresponding Asset automatically updated?
Hi All, Can we add an image on a catalog item form? I tried it using the HTMLtags like <img src='name.jpgx'></img> but it was not displayed on the Service Portal. How can we add an image in the catalog variables so that it is displayed on the default...
We are in the processing of migrating from an leveraged to a dedicated instance of ServiceNow. As a result we want to migrate all the open and active tasks(incidents, problems, change_requests etc) and their associated workflows. We have been trying...
I am in the process of doing a major cleanup of our configuration item list. OOTB there is a reference to cmdb_ ci table for this field. Along with that, there is a dependency set on the field with Business Service. If an item from the cmdb_ci_app a...
I have created like around 13 UI Policies for my catalog form and i have checked the box applies to RITM & catalog task. And i have also disabled all the client scripts written. But still the catalog variables aren't reflecting in my ritm or task tic...
How to block ServiceNow access (platform as well as portal) for users from particular country.
Hello I've created a variable set with two variables: one is a select box 'Site', the other one is a lookup select box 'Warehouse' displaying values based on the 'Site' selection. This variable set is attached to several catalog items and this works ...
We would like to know if Service Now still supports KB submission module. Will it be possible for us to activate KB Submission workflow in Kingston? Our Requirement is ,When knowledge check box is checked in incident form and we close it, instead of ...
When I am logged in as myself (many roles) and I go to the Service Portal, I am able to see some images that I have inserted into the widgets of the Service Portal home page. See below However, when I impersonate a user and go to the home page the im...
Hi, I have created a record producer for specific incidents to be raised through the portal, to go a set team. That all works fine, but I have an issue with the category (called 'select service affected' on the portal) I want this to map to the categ...
Hi All, When I write any code using the code editor of ServiceNow, I do not see the function getMyGroups() being suggested automatically after I type in gs.getUser(). does this mean that ServiceNow does not suggests us to use that method? I can still...
