Hi All. Is it safe to add a field to the Metric Instance table? I created a field in the Incident table that is a concatenation of the Assignment Group name and the State of an Incident ticket. Then I created a new Metric Definition against that ...
I have created a Trend Chart for opened incidents for this year that is sorted by assignment groups and months, but I am having trouble being able to get this information into a Pivot table. Does anyone have any idea on how to do this? I have to ...
Hi,In our existing process and ITSM tool (Remedy), we often have cause to revisit a closed Change ticket when it has been found to have caused issues (it often either takes time for those issues to present themselves or for people to make the associa...
what is linking between service now surf account creation with service now Hi account
HiI'm new to the forum and Service-Now as a product. First impressions are that it looks excellent but also that it is primarily targeted at internal IT Service Desks rather than for deployment in a Service Provider model. Are there many / any orgais...
Hi Everyone,I am having trouble with some queries. What I am trying to do is query for when one of my employees enters a work note to update an incident but did not create that incident. I have trying querying using the "updated by" field but that ...
I'm not sure how I did this, but I somehow made the Display Name field on the Asset[alm_asset] table start with "Calling Card - ". Here's what I did:1. Opened the dictionary entry for Display Name2. Insert and Stay3. In the new entry: a. Chan...
Hi All,There is a query related to loading multiple Import sets.after loadind data and creating transforming map, when I click on Run transform I have a slush-bucket and a combox have all names of all transform maps but when i choose the names at a t...
So is there an easy way for a user to remove their old labels? I know I can go in and delete them as an admin, but is there any way for an itil user to do it themselves?
As the subject states, I'm trying to find out who/what changed the value of a property, specifically 'glide.email.read.active'. It seems simple enough, but I'm not having much luck.
I'm trying to find out how I can have a cancel button added to a form for a catalog item that I used a record producer for. The concept is that when a customer realizes they do not wish to order the item, they can click cancel and it will return them...
Hello,I have a request to build some forms based off of the hardware form. I created a model category, but realized that I used the wrong tables to associate to the category. I deleted the category and then when I try to create another one, I get an ...
I have the following mail script for Change Approval Reminders://First, we need to locate our current user's approvals (the parm1 variable contains the current approver)var app = new GlideRecord('sysapproval_approver'); //cr...
What is the meaning of the "Work start" and "Work end" fields on a Change? How do they differ from "Planned Start Date" and "Planned End Date" ?
Hello,I think my question is pretty straight-forward. How do I change the displayed name of a field on the Task table without changing the displayed name of that same field in a different form? I thought this could be done by just personalizing the l...