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5 hours ago
The plugin snc_knowledge_advance.installer is installed.
Now how can i enable this helpful (Yes / No) below all articles?
I have tried finding the system property but i do not see any property name containing *article_feedback". Should i enable any system property? And should i modify the portal page to include that helpful widget?
Also, i referred that it should be enabled from All > Knowledge > Administration > Property. But i do not see that module in the application navigator.
Solved! Go to Solution.
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3 hours ago - last edited 3 hours ago
@Kvb Kiran,
The "glide.knowman.show_yn_rating" system property in ServiceNow controls the visibility of the "Was this article helpful?" (Yes/No) rating prompt on knowledge articles.
Thanks
Santosh.p
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3 hours ago
Glad to know it is working fine.
You can refer below articles for more information,
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0754225
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0754133
As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.
Thanks,
Bhuvan
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3 hours ago - last edited 3 hours ago
Hello @Kvb Kiran,
'Knowledge Article Helpful' out-of-the-box widget is already available. Could you please add it to the knowledge page (see screenshot)
widget: /sp_widget.do?sys_id=5f599c490be432004ce28ffe15673a5b
If a widget is already attached to the page, kindly follow the link.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0754225
Thanks
Santosh.p
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3 hours ago - last edited 3 hours ago
@Kvb Kiran,
The "glide.knowman.show_yn_rating" system property in ServiceNow controls the visibility of the "Was this article helpful?" (Yes/No) rating prompt on knowledge articles.
Thanks
Santosh.p
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3 hours ago
Thank you. It worked.
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3 hours ago
Also the "knowledge article helpful" widget should be added in the article view page in order to be appeared below the article.
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3 hours ago
@Kvb Kiran, If this helped to answer your query, please mark it helpful & accept the solution.