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How to enable Helpful buttons widget below the articles?

Kvb Kiran
Tera Contributor

The plugin snc_knowledge_advance.installer is installed.
Now how can i enable this helpful (Yes / No) below all articles? 
I have tried finding the system property but i do not see any property name containing *article_feedback". Should i enable any system property? And should i modify the portal page to include that helpful widget?
Also, i referred that it should be enabled from All > Knowledge > Administration > Property. But i do not see that module in the application navigator.

2 ACCEPTED SOLUTIONS

SP22
Mega Sage
Mega Sage

@Kvb Kiran,

The "glide.knowman.show_yn_rating" system property in ServiceNow controls the visibility of the "Was this article helpful?" (Yes/No) rating prompt on knowledge articles.

Thanks
Santosh.p

View solution in original post

@Kvb Kiran 

 

Glad to know it is working fine.

 

You can refer below articles for more information,

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0754225

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0754133

 

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan

View solution in original post

9 REPLIES 9

SP22
Mega Sage
Mega Sage

Hello @Kvb Kiran,

'Knowledge Article Helpful' out-of-the-box widget is already available. Could you please add it to the knowledge page (see screenshot) 

widget: /sp_widget.do?sys_id=5f599c490be432004ce28ffe15673a5b

SP22_0-1758193620805.png

 

If a widget is already attached to the page, kindly follow the link.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0754225

Thanks
Santosh.p

SP22
Mega Sage
Mega Sage

@Kvb Kiran,

The "glide.knowman.show_yn_rating" system property in ServiceNow controls the visibility of the "Was this article helpful?" (Yes/No) rating prompt on knowledge articles.

Thanks
Santosh.p

Kvb Kiran
Tera Contributor

Thank you. It worked.

Also the "knowledge article helpful" widget should be added in the article view page in order to be appeared below the article.

@Kvb Kiran, If this helped to answer your query, please mark it helpful & accept the solution.