How to enable Helpful buttons widget below the articles?

[Kvb Kiran]

The plugin snc_knowledge_advance.installer is installed.
Now how can i enable this helpful (Yes / No) below all articles? 
I have tried finding the system property but i do not see any property name containing *article_feedback". Should i enable any system property? And should i modify the portal page to include that helpful widget?
Also, i referred that it should be enabled from All > Knowledge > Administration > Property. But i do not see that module in the application navigator.

[SP22 · Accepted solution]

@Kvb Kiran,

The "glide.knowman.show_yn_rating" system property in ServiceNow controls the visibility of the "Was this article helpful?" (Yes/No) rating prompt on knowledge articles.

Thanks
Santosh.p

[Bhuvan]

@Kvb Kiran 

Refer below documentation

https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/knowledge-managemen...

https://www.servicenow.com/community/knowledge-managers/knowledge-article-helpful-no-action-comment-...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Kvb Kiran]

Hi @Bhuvan  ,
This widget is not available in the instance that i wanted to be in.  I have taken this screenshot as an example on what i would want in my instance.
The documents and posts which you have given are for star rating widgets and comment widget. But i only want that Helpful Yes/No button.

[Bhuvan]

@Kvb Kiran 

Please refer below KA and documentation for the required plugins and properties to be enabled

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712422

https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/product/knowledge-management/...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan · Accepted solution]

@Kvb Kiran 

Glad to know it is working fine.

You can refer below articles for more information,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0754225

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0754133

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan