How to enable the business _stakeholder role to see a list view report?

[Adam Robbins1]

Hi,

Is there anything needed to enable the business_stakeholder role to see a list view report?

We have shared a dashboard with the account, but for the list view report it only has the i icon and no data as seen in the screenshot below.  I can click on the i and see the full details of the record.  This particular report is built on the sc_req_item table.  I can even go to sc_req_item.list and see all the records when impersonating the account.

Thank you,

Adam Robbins

[Jaspal Singh]

Hi Adam,

Can you check the layout once. Can you add/remove columns.

As if on impersonation it works it should work on report as well.

[Adam Robbins1]

Thanks Jaspal!  I think we are getting closer.  All the fields I had on the report are actually Request Item variables.  When I added Number, that did show up for the business_stakeholder account.

[Jaspal Singh · Accepted solution]

Since, those are variables I guess you need to modify ACL of type read on sc_item_mtom & question_answer table.

[Adam Robbins1]

Thanks Jaspal!  Rather than modifying ACLs for the business_stakeholder role we have elected to upgrade the account to the itil role.