How to enable the Interceptor of Problem task?

[Nipan1]

Hi,

I have disable the Interceptor of the Problem task as per the requirement to create Ptask from a problem record in 2 different related tab (Root Cause Analysis, Corrective Action:(General) ). Please check the screenshot below  problem_incident.

Now the user can create a Root cause analysis or Corrective Action Ptask directly clicking the New button without the Interceptor. 

Issue: 

Now the interceptor has been disabled from the Problem task list. 

So if the user wants to open/create a Ptask from problem task list, I want the Interceptor to choose the Ptask type (Root Cause Analysis, Corrective Action). 

Below is the Interceptor screenshot which I have disabled but now I wanted to enabled it for the Problem task list. 

Thanks,

Nipan

[Voona Rohila]

Hi @Nipan1 

The screenshot you shared is the interceptor of problem task, You can validate if intercepts field has problem_task.do and the Answers should be active.

[Nipan1]

Hi @Voona Rohila,

The issue is, I have made the active 'False' and the problem_task.do was there only. But now the Interceptor page is not showing where I can make it active 'True'. 

[Voona Rohila]

There is no active field on Interceptor.
the below highlighted Interceptors field Tells us on which table it is enabled.

and also make sure the answers are set to active = true.