How to enable viewing of change requests on Service Portal

JC S_
Mega Guru

‎11-23-2017 07:40 PM

Is it possible to view change requests on the Service Portal, this is to enable requestors to see the change request they made in the same way their incidents submitted is viewable on the Service Portal.

Same thing with approvers, can they view the change requests they need to approve on Service Portal?

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larstange
Mega Sage

‎11-23-2017 10:59 PM

Hi



This is roughly what you need to do



  1. Create a new portal page to display the changes in. It will most propably just contain a "Data Table" widget configured with the necessary dynamic condition
  2. Create a new menu in the header to show number of changes for the current user. You can use the OOTB "Requests" menu as inspiration. You find it under Service Portal -> Menus -> Header Menu (Package: Service Portal for Enterprise Service Management) -> Requests