Hi, I want to make a portal and record producer on the portal to be available to the public users who are not part of my pdi. Can someone suggest me what steps I need to follow. 1. I have given the public role to the record producer.2. I have given t...
how to populate of catalog item variable info to ritm short description when requesting catalog item
I want to modify the script below, I want to update the state only when the existing sc task state is not closed complete or closed incomplete or closed skipped when the result ==2 and I want to update the state when the existing sc task state is not...
I want to remove inactive users from the Group table and User Role table using Flow Designer. However, I'm not interested to choose the "Delete" action, and doing so could impact future processes. What is the best way to remove inactive users in Flow...
I need to design a flow for removing inactive users based on certain conditions. The criteria for removal are as followsand here I cant get the assignment groups in the flowUsers where:Active = false, andLast Updated is more than 1 month ago, andThey...
We are trying to sort out software entitlements, but its backlogged right now.A quick solution that was proposed was adding TAGS to the Users record for some of these things. ExampleUser is entitled to Adobe Acrobatonce the request is fulfilled, I wa...
I am trying to add make a catalog item available to public with out login. I can see the catalog item but not the variables. I am not able to add the read and write roles. Is there anything else that needs to be set for this to work?
Hi, I need help in auto populate as it is working on the backend but not in service portal Client Script:function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } var ga = new GlideAjax('...
Hi Team, We have a requirement to customize surveys for users so that they can opt - in or opt - out of surveys once an incident is resolved. let's say we have two surveys and user wants to go for second survey and opt out first one, what kind of ste...
hi folks i need some help as i am trying to find where is this hidden in the widget of the walkup check in . appreciate in advance
We would like to upgrade from ITSM Standard to ITSM Pro.Do we simply need to install the required plugins, or do we need to procure the license first for the plugins to be reflected?We want to fully leverage the Virtual Agent for complete customizati...
Good evening. I have a requirement, that for ITAM User Group (sys_id), I need to make some fields of Computer Table, to be Read-Only. So, to achieve this, I used UI Policy script, instead of ACL.The code works but I doubt that, there might be some er...
I want only the serial number to be searched and poupulated in the REFERENCE type variale name"Serial number" from ALM Hardware table in the catalog item form. As of now iam getting both the Display name of an asset and the serial number but i want o...
Hello All, I hope everyone is doing so well! I am working on some restructuring of the incident table in my instance, and am having some trouble in creating a new column. See this new column needs to be dependent on another, but I no longer am seei...
