Hi, I have a report that pulls approvers for each Change Request using a database view, which creates a one-to-many relationship. However, the total count includes the duplicate Change Request numbers due to multiple approvals. Is there a way to bas...
Hi,I have created a UI Action to change the state of a record from Review to Published. However, If I change the state to published using the UI Action and then If I select the back button on the browser, the state field changes back to Review. Is th...
Hi, I have created a report with the list of incidents that are not updated for more than 48 hours and it shouldn't include Saturday and Sunday as the business days. For example, if the incident is updated on Friday, it should show Monday as the se...
Hi All, How can I send notification to the "approver" we select for the Requested Item. Please refer following image. Thank you in advance
Hi All I have an INC form where I have two fields:1. Affected user - u_affected_user2. Configuration item - cmdb_ci I want to filter Configuration items based on field ,,Affected user". Means when Affected user is selected then I want to show only th...
All,We are having an issue with copy change - if we copy an expedited change it all works except for the change type. It defaults to normal.Has anyone else seen this issue and know how to fix?We are on the Xanadu release if that helps.I have searche...
Hello Everyone,If you see in ss on RITM its showing duplicates activity logs. Can anyone please help me on this how we can resolve it.
Hi, How to Restrict the incidents are visible only for particular Group member and it will not be visible to other Users?
Hi, all I am really stuck on this lab assignment in the ITSM Simulator. And really need som help to understand how this works? All incidents should be assigned to a support group based on point of contact. For example initial assignment could be diff...
Hi All,Could any one give the real time example of "instanceOf" operator in service now, How can we use this operator and where can we use this operator Thank you
Whenever one of the approver is requesting catalog item. Approval is getting auto approved despite having 3 other approvers. Is this OOB functionallity ?
What is the purpose of ServiceNow releasing this (sn_km_api) plugin to read knowledge articles via API without authentication?Who on earth doesnt want to use authentication?We already have Table API using which we can get things done!
We have several reports where the graph label text is truncated. Is there a way to increase the space used to display the labels? Screen shot of an example attached.
Hi All, I am working on a requirement to limit the number of items that can be added to a cart is 20.If user adds 21 item then an error msg , or info msg or an alert to notifiy user that max number of items allowed in cart is only 20. Wrote Before ...
Hi,I have a business rule I implemented as we have a group of users outside of out Core IT area that we want to be able to assign certain incident, requests etc to work on. We didn't want them to have full access to all other items though as no need...