Hi All, I am facing strange issue, i have created a schedule entries where i gave timings as 3 am to 6 am when i see from admin side it is showing 3 am and 6 am but when i see by impersonating and itil user it is showing as 2 am to 4 am. i don't unde...
I have written a notification on problem task table when record inserted or updated.And added condition when problem.priority = critical or high notification should be triggered to 'ABC' group(in the group field selected one group) Notification is no...
Hi Experts, We have a OOTB business rule "Query Users" that checks if the logged in user has admin or user admin role. If the logged in user does not have the roles, then restricts access to the inactive users by addinga query condition in the query ...
We only have ITSM Standard subscription. When taking inventory for asset management, I would like to use a barcode reader or smartphone to scan and enter codes. Is this possible? Is there any guidance for it?
in catalog there is one scenario how to create > Type of machines (Windows or MAC, which can be pulled in from CMDB) , can you please help me on this? Regards,Syed Nayeem
I am following the steps in the Guided Setup for Walk-up Experience. When I get to the step to create a Appointment Booking Service Configuration record, I am faced with the 'Catalog item' field showing no results being returned even though there sho...
Hi Everyone, I have an UI action called “Request Document” button. When I click on UI action I would like a popup message to appear that says "Are you sure you want to send this Request Document." In the popup window, there should be two buttons. “Pr...
Hi, I am trying to build database view between "cmdb_ci" table with "cmdb_ci_business_app", "cmdb_ci_desktop_software", "cmdb_rel_ci", "cmdb_ci_server" I am stuck with what needs to be the where clause condition. I don't have exposure to CMDB tables ...
Hi Community, I have 2 notifications. 1st notification i want to trigger weekly for the records created last week. In the notification email body, i have added link of those records which are created last week. I have a scheduled job which is executi...
Hi All,I am planning to create the new tables for the Request RITM and Task all will be new tables under custom app.When a catalog is submitted Request (sc_request) and RITM (sc_req_item) will create automatically. This is OOB functionality. Now nee...
When my organization first implemented ServiceNow (in Helsinki release, I believe), Change Management was not multi-modal, yet. The OOB solution used the classic (legacy?) "Change Interceptor Page" to guide ITIL users to select the correct Change typ...
Hi,How to show the survey notification under "Emails" related list in sn_hr_core_case table.1.Created the "Emails" relationship. 2.By using this code as per above screenshort i am able to see all the sn_hr_core_case table related emails this is fine....
I have noticed that in the list view of incidents, the name appears as "s" instead of "Incidents," as shown in the attached screenshot. This issue is affecting visibility and makes it unclear what the column represents.Has anyone else encountered thi...
Hello community! I have the requirement to create project definition and given information as below Project DefinitionEffort >200 hours; orBudget >$50K; orSignificant collaboration w/ another HQ IT team; orHigh impact / riskwhen I try to create budge...
For catalogue items, where line manager approval is there - approach all form owners and inform them that if line manager will not approve ticket within 3 Days/?, then approval will go line manager's manager which we are going to implement.
