My goal is to have a select box that does not require constant maintenance of Rule Base items in our PC Order Guide catalog item. We are constantly adding/modifying/retiring software catalog items, and having to manual update Rule Base items just add...
Is there a way to add checklist template as part of flow designer action. I come across a similar post (https://www.servicenow.com/community/itsm-forum/flow-designer-adding-a-checklist-to-a-form/m-p/533086#M104865) but it seems this post is discussin...
In the system a third party user logged into our portal of some other company domain. We tried to replicate the issue in the lower env but we couldn't able to log in. Is there any OOB functionality so as to resolve this issue and prevent the allowing...
As a user, I want to only see incidents that are assigned to my group. So that I cannot see tickets assigned to other group. How to achieve this?
How I can give access SNC-external role user to create report in change request tableI have given the read and write access to report table and change request table as well. But on the create report page table drop down shows as loading failed, Howev...
HI Team, I have created a Record Producer with some variables with containers in it. I also created a MRVS without any containers as in the below screenshot But when I open the record producer and click on "try it" I see all the variables which are i...
Hello Community,I have a requirement to create metric on incident table to show count of state changes within single incident.Along with this I have to : Show incidentShow Assignment GroupShow SLA met ( Yes/No)Please guide how can I proceed so that t...
We have attachement filed in Sc_task, There we will attache the csv file with userid's (More than 1k userid's) contains in that attached csv file.We need to add those userid's to AD Group by using the powershell script in FlowDesigner. How can we ac...
Hello,I am trying to gather requirements for different types of request forms. What is the basic way of going about it so that I am sure that I have all the requirements.A back story . This client has a list of many requests they want forms built out...
Hi All, There is one task that the table name 'Exception' in that table i created one list field named as VITs and it refer to the another table name 'sn_vul_vulnerable_item' in that table form i created one choice field named as Reopened and the va...
Hi all, We have configured many Sections in related lists and we wanted to know what the time is taken for each section to load, so to remove that particular table from the related list. Can someone help how to check this. Please see below pic what ...
Hello Community,We have a requirement to create custom priority field with (P1,P2,P3,P4) which only assignee can select. Now, I saw we have a OOB field "priority" defined and we don't want to modify those configuration. What would be the best practic...
As I’ve worked with ServiceNow over the years, one thing is clear—its capabilities go far beyond IT service management. The platform is a true game-changer for businesses looking to transform operations, automate workflows, and drive efficiency acros...
In Change Management, we want to restrict a date & time field named 'start_date' so that users can only select dates after a specific date and time.For example:- If a user submits a change request on Thursday or Friday, the 'start_date' variable shou...
Hello team,I have active schedule email reports and now i want to check all active reports recipients and if any of the user under schedule report is inactive I need to remove them. What is the best approach to do that because manually open each sche...