How to enable watchlist users in service portal to update the comments in incidents/Requests
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05-31-2026 10:09 PM
How to enable the watchlist users (even not having any roles) in service portal to update the comments in incidents/requests
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a month ago
Hi @Tanushree Maiti ,
i have written two ACL's on sc_req_item.comments one is Read one is Write.As per below screenshots but now issue is watchlist user can view request with previous coments but cannot update comments.Could you please assist me here.
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a month ago
