how to filter incident, sc_task, problem, change tickets in dashboards

[rajasekar reddy]

Hi Community, 

how to filter incident, sc_task, problem, change tickets in dashboards by selecting the particular user.

we have a dashboard there theirs 4 reports  " incident, sc_task, problem, change " if I select user1 it data should show only that particular user tickets only and should be consider the below conditions also.
Can any one help me to archive the functionality

Conditions :
user - is - active
Group - is - active
group.parent - is - test parent group.

Thanks in advance.

[AndersBGS · Accepted solution]

Hi @rajasekar reddy ,

Quite easy if you have "just" created standard reports through the report designer. If this is the case, create an interactive filter which refer to the specific "assigned to" etc. on the different tables. https://docs.servicenow.com/bundle/vancouver-now-intelligence/page/use/dashboards/concept/c_Homepage...

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[rajasekar reddy]

Hi @AndersBGS ,

Thank you for your guidance.
I am able to archive the functionality by using " Cascading " filter.

[Dr Atul G- LNG]

Hi @rajasekar reddy 

You need to create the interactive filter on the dashboard, as you already bring the reports of dashboard.

https://docs.servicenow.com/bundle/vancouver-now-intelligence/page/use/dashboards/concept/c_Publishe...