How to find how Change Request is getting created after closing REQTASK

[AbdurRahmanSnow]

Good evening
On a Catalog form, once REQ is submitted, then RITM is created, and then REQTASK is created. Once I close REQTASK, then Change Request is created, where Short description and Description are auto-populating.

I am unable to find how this Change Request is getting created? Where should I see this? I am unable to find it in Workflow or Business rule. Checked everything.

The requirement is, on the newly created Change Request, then I need to set new content on short description and description and business sponsor (reference - sys_user) field, remove 2 users from it and new user to it.

How to achieve this? Please guide.
I have attached the screenshot. I need to remove "Master" word from Short description and update Description with a new content, and then finally, remove Andrew person from Business Sponsor field and add new user there.

[Viraj Hudlikar · Accepted solution]

Hello @AbdurRahmanSnow 

As you are saying after closure of ReqTask the CHG record is created then in that case start looking for script (business rule) where when reqTask is marked closed complete then create a chg record logic can be placed.
or if the workflow is running for catalog item see if there is any script activity after reqtask creation which might have chg record creation logic other thing can be a flow written on reqtask for particular condtition where state moved to close complete then create a chg record.

Since this is your own process defined in instance you will need to double check on own as this is nothing OOTB. Don't lose hope just keep trying have some break in between 😉 ask within team if anyone know the process which can be sometimes helpful.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Viraj Hudlikar · Accepted solution]

Hello @AbdurRahmanSnow 

As you are saying after closure of ReqTask the CHG record is created then in that case start looking for script (business rule) where when reqTask is marked closed complete then create a chg record logic can be placed.
or if the workflow is running for catalog item see if there is any script activity after reqtask creation which might have chg record creation logic other thing can be a flow written on reqtask for particular condtition where state moved to close complete then create a chg record.

Since this is your own process defined in instance you will need to double check on own as this is nothing OOTB. Don't lose hope just keep trying have some break in between 😉 ask within team if anyone know the process which can be sometimes helpful.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[AbdurRahmanSnow]

Thank you @Viraj Hudlikar . Finally found it. The workflow attached to that catalog item was different.

But then, after lot of R&D, finally got to know that Flow designer was running in the background.

[Ankur Bawiskar · Accepted solution]

@AbdurRahmanSnow

Did you check if workflow or flow is attached to this Catalog item?

The logic might be present there.

Did you search any business rule which is on Catalog task table which does the creation of CHG?

Search in studio and you will get the component easily

Using Code Search to make developing on the platform easier 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[AbdurRahmanSnow]

Thank you @Ankur Bawiskar . Finally found it. The workflow attached to that catalog item was different.

But then, after lot of R&D, finally got to know that Flow designer was running in the background.