how to find non admin user in service now

[Nag9]

How to find non admin user in servicenow, he must have permissions to raise Ritm

[Nag9]

Yes checked, while the time of  raising ticket  its not impacting for read-only mode.

After opening the same record it is impacting to read only mode

[asifnoor]

show me the output of non-admin once.

for non-admin this should return false

g_form.addInfoMessage(g_user.hasRole('admin'));

[Nag9]

Yes its return false only. Might we need change the view i think

 While raising ticket assignment group is not showing in form, After i opened the same ticket assignment group is showing

[asifnoor]

Hi,

The first line "Entered into the fucntion"false is coming from script include.

The 2nd line g_form.addInfoMessage(g_user.hasRole('admin')); returned empty, because of which it might be not working at the 1st time.

try liek this. in the client script, add this line above this IF condition 

if ((answer == 'false') && !g_user.hasRole('admin')) {

var isAdmin = g_user.hasRole('admin');
var answer = "false";
if (isAdmin.length >0 && isAdmin) {
isAdmin=true;
} else {
isAdmin=false;
}

Then change the IF condtion to below

if (answer == 'false' && !isAdmin) {

and let me know the output.

[asifnoor]

Thats the problem.

So you need to call this onchange of assignment group instead of onload and try.