Hello Everyone, Can anyone help me for below issue "Short Description" of incident tickets should appear to the right of the "Caller" and "Urgency" fields - Highlighted by red ring in the attached picture.
Hi All, I am trying addOption & removeOption for selection of resolution category if u_function field change. elseif option is not working, choices are incorrect function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading ||...
Hi All, I have a required where I have to display only services which have outages for past 5days and planned outage for next 5days. Can any of you can guide me how to do that. I cloned business service status widget and tried to change the query a b...
Hi, I have this requirement to display approvers in the Service Portal using Flow Designer (example in the image below), but I can't find anything about it, just using Workflow. Is it possible to do this using Flow?
Hello, I have the requirement for translating the group names to the languages available in the instance. We found that there are 2 ways to achieve this goal: 1- Change the type of the "Name" OOB field from String to Translated Text and add records f...
Hi everyone!I have a script include that I want to call on the condition of my UI action.The script is the following:var HRCaseChecker = Class.create(); HRCaseChecker.prototype = Object.extendsObject(global.AbstractAjaxProcessor, { initialize: funct...
Hi All,Need a help on the fx_Currency table,on our old instance we can find the symbols are configured with its country code (screenshot below) but in our new instance we could not find the symbols with its country code. However, we verified the back...
Hi,In ATF can I pause the test step for 5 minutes then run the next available test steps. I have created a ATF and it has 10 test steps at the step no.6 i want to pause about 5 minutes then run the test again from the step no. 7 any possibility in AT...
Hello, I am trying to create a REST STEP in a Flow Action.Under the "Request Content" Section of the REST STEP, I have selected Request type as Multipart and I am trying to enter an entry for the same. But I want to select FILE instead of TEXT in the...
I need to set due date in the problem task form based on 5 Business days from the created date.If it's Saturday (6) or Sunday (7) I need to move the date to Monday. I mean I need to skip the weekends and count only the working days to set the due dat...
Hi All, I have a requirement in MRVS, where I have added a field called Proportion. Now the requirement is - restrict the Add button based on the Proportion (sum of all) value. If it is less than 100 then I should able too add more untill the sum of ...
I have requirement that I have to reviewed and retained the records on instance after upgradeSo I am done with the requirement but because of this instance get slowHow I revert back the records , I saw the records in Skipped changes reviewed
Hi, We have variables which should not be displayed on Catalog form, but should be mandatory on Catalog Task.These reference type variables need to have their query set onLoad and onChange of a Catalog Task. I'm getting the query successfully via Aja...
Hi All,I am having location and location type variables in 1 catalog item. Based on location variable, I need to set location type variable(remote, onsite) choices in select box.I am writing an on change client script . Requirement is if location var...
When the direct link to a catalog item is shared with users, it displays the error message. "You are either not authorized or record is not valid." if the user is not logged in. Is there a way if user is not already logged in, we need to redirect use...
