Is there such a thing as a gathering template for information that would be needed to create an onboarding using ITSM? Normally in my experience there is a kick off meeting where information is gathered from the client. I am wondering if there is a...
Hi Community, I have set a form field reference to project site (table), and below is the project site table fields.In the forms field, below is the configuration.and this is the outcome when i click on the reference on the forms fieldafter click ref...
I'm trying to update an incident's work_notes from POSTMAN with the below details, but it's not updating them. However I have referred the ServiceNOW documentation and trying the REST call the same way but still data is not getting updated.Other fiel...
Hi Team,I am storing value in array and I have to check array has more then one value.If array has only one value then I have to store value in choice field but If array has more then value then I have to store in list collector.var asm = new GlideRe...
Hi, I have a reqirement calledHow can we add a user to a group by using background script. Kindly provide ur inputs it is on priority. Best Regards,Shaik Nabi Khaja.
I make a script in ui action that take data from incident and create a new incident in my other instance with the same data , with rest message.but I need to transfer the attachments too , how I do it ?
Dear community I am struggling with the emergency change type and change models including approvals. I already implemented successfully change models for type "normal" changes including different approval policies according to the chosen change model...
Hi Team, Is there a way to move the knowledge block from one instance to other?If not what is the general process in terms of having knowledge blocks in different instances?
Hi, i have a problem cause I prepared a button form the 'burger' List on Case form as You can See Below:(DK INC) This button will copy all data from Case to new created Incident, and it's working properly.I have a code but I want to also change the s...
We are pretty much OOB on asset management. We use Serial Numbers as our unique identifier instead of asset tags. My question is, when I create a transfer order and then click on NEW transfer order line, I select the model and then asset. It works gr...
Hi all, I have what I assume is a simple issue that I just can't work out.I have a report based on the sc_task table and I have dot walked to the sc_request table to pull in the 'Requested By' field (it's a standard reference type based of the sys_us...
Hi, I want to add auto work note if RITM state changes to closed, I am able to achieve through the business rule.If there are multiple SCTASK after work note is posted automatically the state changes back to work in progress from closed. And if singl...
how to store and display amazon connect contact history in ServiceNow.
Hi All, My Exit survey has been automatically cancelled because Assessment duration is 14days now I will increases this from 14 to 90 days. but I want to change all cancelled survey to Ready to take state. from backend please let me know how to do it...
How can I create a report that will show me when a single incident has multiple surveys. This was my only option as a related list but this isn't what I need because it shows no records and there are at least two incidents that have received multiple...
