How can we hide Flag button from knowledge article when article is not published
Hello All,I have an requirement, 'How can we hide Flag button from knowledge article when article is not published?'Any help would be appreciated!Thank you!
Forum Posts
"Insufficient Permissions. Please Check Oauth Token and scope permission" error in flow designer.
Hello All, We are getting error in Flow Designer.Error: "Insufficient Permissions. Please Check Oauth Token and scope permission".It's happening rarely, let us know how to fix this?Please explain on what circumstances this type of error occurs? We ar...
Resolved! how to disable the particular group for incidents only in service now
how to disable the particular group for incidents only in service now
Incident creation by inbound action in domain separated environment is created in wrong domain.
So, I see a MSP (Domain Separated instance). I see couple of inbound actions, all created in Global domain.Now, the inbound action gets processed and creates an incident in a particular domain which is not correct as per client. The issue is that in ...
Resolved! end date should not be more than 90 days from the start date
Hi All, i have a variable in SP which needs be restricted based on the start date.if start date is 25/03/2024 then end date should not be more than 90 days from the start date. can you please help me with this?
how to create ACL/Role so that integration user can access only RITM specific to a particular item
Hi All, we have a requirement that third party want to access RITM/SCTask through REST API. We want to restrict them only to specific catalog item. how can we achieve this through ACL/Roles ? we have create an integration user, need help on ACL.
Resolved! In ATF i have created few of the steps for incident process, once i run those no records are created
Hi,In ATF i have created few of the steps for incident process, once i run those then no incident records are generated. also no new user has been created if i check in the back end. Results:If i check in the back end of the list of incidents then i...
Resolved! Update Sets for On-call Schedules
On-Call schedules will mostly be maintained in production by the shift managers for each team; however, the System Admins are creating initial schedules in a lower environment for testing purposes and then moving up to prod. We successfully added mos...
Prevent duplicate requests from being submitted
I want to avoid end users creating duplicate requests if they've already made a submission by displaying a message that informs them of the duplicate request. To achieve this, I tried replicating a Catalog Client Script + Ajax example I found on this...
Resolved! Change Request, Change Requested by not allowed to approve of the change.
We are looking at a way for change management to automatically block the approval of a user if they are the requestor of a change, that way they cannot approve of their own change if they are in one of the review groups. What is the best practice for...
Walk-up interaction closed abandoned automatically after 5 mins of record created.
We are facing an issue with interaction created when joining the queue from the portal.Initially, interaction is on New state after 5 mins of gap system is changing the interaction state to closed abandoned.*checked flows, and scheduled jobs but no l...
Resolved! How to access ritm variables (variables used in catalog item) using catalog client script?
I need to access the ritm variables in the catalog client script. there is a field called "Select RITM" referencing sc_req_item in one of the catalog item. When a user selects an ritm from the above field, there should be an alert for "Billing rate"...
how can we see all desktop options in mobile browser?
When I am trying access portal in my mobile browser, I missed few items when I compared to desktop version.could please tell me how to get those items in mobile browser. Desktop browser view: Mobile browser view: we are not able to see Language op...
Recieve error message when setting up Service Graph Connector for jamf
When configuring the Service Graph Connector for jamf we receive the following error message when trying to connect to the jamf application. "org.mozilla.javascript.JavaScriptException: Error: Unable to make a connection to JAMF API call. Please che...
manage interceptor for changes
Good morning,I'm looking for ideas to move forward with my request regarding the changes.I have to respond to a request which is as follows: in addition to the 3 normal/urgent/standard changes I must add 3 "secure" changes visible by a role that we w...