How to change the Default Label on VTB
Hello Team, I am in need of adding new Story status ["UAT"] on the VTB. How can I do that can you please advise step by step? Thanks.
Forum Posts
to create new header item on service portal similar to my requests on portal
hi I am trying to create a header item for new table (which is similar to Incident) on service portal similar to my requests on portal.I have tried to clone the my requests widget but didn't work. can anyone help me with the widget?
Resolved! How to get the value of template value type field
Hi , As part of our requirement , need to check logged in user is member of assignment group or not which is present in standard change template. can anyone please give me any idea "how to get the value of assignment group " which is present under...
Resolved! Exporting all assignment groups and associated members
Hi everyone. Looking for a way to export (to Excel) all assignment groups with their associated members. Several new CAB members are unsure who to assign a CR to without having to go into each assignment group separately...need a reference guide. Th...
Sentiment Analysis - ITSM - Incidents and Requests
There seems to be many features available for the CSM platform with no associated features available for ITSM. I'd like to leverage ServiceNow tools that would help us identify and intervene in cases where the customer is expressing dissatisfaction a...
CTASK Attachment mandatory
Hi all, I created the below script for Change task for Attachment Mandatory and butIN THE emergency change short descrption is impementation task , in code i wrote implementation (function executeRule(current, previous /*null when async*/ ) {var chg...
Populate group based on requested for user selected
Can someone share the sample script to populate the groups based on the requested for selected in catalog item. Thanks!
Change Request Reporting
Hi, Is there a way to create a report showing change requests and the duration they were in each stage of the change process? - New, Assess, Authorized, Schedule etc. TIA
Lakeside Assist for ITSM Plugin - Developer Instance
Hi.We need to test Lakeside Systrack Assist for ITSM Plugin in a Developer Instance, but it doesnt appears.Does anyone know if it is a limitation of the instance or is it possible to load it in some way to test the integration with Systrack? ServiceN...
Populating the description of a task based on comments when reopening.
Hi guys! When I reopen a request it automatically creates a task and I would like to autopopulate the task description with the comment from the ''request to reopen tab''(pic in attachments). Can you give me a hand with this?
Create a flow for user and supervisor approval
Hi all,We have two catalog item's, after request submission it will go for approval.First scenario -For First catalog item- manager field will be there ( requestor will select and it will go for approval for that selected user and it will be assigned...
Export issue
Let's say we have 3134 records in a report. when we export the report to excel manually we get 10211 records. But when the same report is scheduled and if we download the received excel via scheduled report we have 3136 records in excel file.We have ...
getting browser console error
Hi All. Have a catalog client script using GlideAjex Due to below lines getting Browser console error g_form.setValue('current_regulatory_controlled_information',resp.regulator.split(',').join('\n')); Please guide me how to handle it. Trying to read...
Resolved! How step-up or Use different time zones approval in the workflow ?
How step-up or Use different time zones approval in the workflow ? 1. Set up region-based Approval process.2.Delay in ticket approval as ticket approver is based in different geography. Thanks
Report view field ACL doesn't allow me view record, even I have admin role
Hi Experts,I have admin role, still I am unable to view the report. I am getting error "Access to this content denied based on report_view field ACLs".When I change the below highlighted field to any other field it worksBut I verified there is no ACL...
