Hi Team, I have a requirement, When attaching a KB article to an incident (using the context search in the middle of the incident form), the link text should be copied to the work_notes and not the comments field. Remarks: Agents sometimes use the at...
Hi all, Seem similar queries but can't find an answer to this one. I was asked recently to change a choice variable on a record producer to multiple choice. Multiple choice flat out refused to allow you to pick more that one option so one of my coll...
How to add "to" recipient in notification via email script. I am able to add "cc" and "bcc" users but not "to" users
I am looking for a way to generate an SLA report base on if the incident was taken care of at the 50% and at the Breach (100%) make the report should show the number of incidents between 50%-99% and number of incidents that was breached or pass the 1...
Hi Community, I want to remove add button from one of the related list under that when change is requested for approval i.e. when state changes to assess, add button in this related list shouldn't be visible at all or when change is submitted for app...
Hi All, Actually i have one reference field "Business", it refers to Department table, now i need a reference qualifier that i need Department list from user table (from group by department column which are not empty )? So please help me to achieve...
We are converting from Lawson to Workday. Our users profile had changes in WD (company, dept. etc.) so for our cut over we needed to re-load 17800 users from Workday back to SN.Note: these 17800 users already exist in SN.The import would have updated...
My company would like to start reporting on the time it takes (duration) when a ticket is assigned to a group and when it's actually assigned to an individual. I found a post from someone with similar requirements and have modified their metric to cl...
Hi there, I want to create a saved template when a specific catalog item is created in Task level. I have checklist formatter tab in TASK. A couple of community suggested to create a BR but it is not working for me. We are on Vancouver release. Is ...
Hi all! I'm currently working through the Performance Analytics Micro Cert Simulator. One of the items is to enable the target line on the open incidents dashboard once you create it. However, I can't seem to find "display settings" on the dashboard....
Hi ServiceNow Community Developers, I am building a ServiceNow Jira integration using the integration hub in ServiceNow. For the most part the integration is working as expected, all the fields that I am pushing from ServiceNow to Jira are successful...
1) If an external client calls the Helpdesk to report an issue, do we capture their email address and notify the client on the ticket status thru email from Service Now?2) If an external client sends an email to report an issue, do we notify the clie...
Workflow stages is not visible on service portal when user submit the catalog request when it is implemented using flow designer but when implemented using workflow editor it is visible. Please refer the below snapshots for detailed issue.
I have created order guide and created variable but i am not able to add that particular variables in Requested item form.is there any possible to achieve this to connect this tables.
Hi,After export to Excel "Actual elapsed time" is showing number in the Excel what does it mean ? Please help me out with the difference. Thanks,
