Hi, some one kindly suggest me how to apply filter on Configuration item field of incident- That filter condition but be reflect on only Incident need to show below classes only - Servers- Computer- Chromebooks- Database Instance- Router- Switch- VPN...
HI, Can someone help how to stop the business rule when user initiate the UI action. My scenario is, when user trying to close the task close complete then new task will get created. Other Option we have given create task to PKI team. Which is also d...
Hello - SN. Followed this doc = OAuth 2.0 credentials for GitHub Apps - JWT (servicenow.com)Got details from GitHub end. But when i try to refresh token i get this error OAuth flow failed. Verify the configurations and try again. Error detail:invalid...
Hi, We have a business requirement where the Approval Request LINK in the notification email should open up in the Portal, and not the record in ServiceNow. The script I use does open the portal on the Approval page, but when Approve or Reject is cl...
Hello, I'm facing an issue regarding setting up SLAs. We have a contractor with different 'stores' and each one with different working hours. For example:- store 1: open from 9 to 10 - monday/saturday- store 2: open from 11-14 - monday- store 3: open...
Hello, I am trying to create a calendar report based on a variables date field. When building the report i only have the option to base the report on standard fields. e.g. Is there a way to select a variables field?
I have created a dashobard on my custom app workspace , when we click on reports on dashobard, then they are not opening in list view.Any help will be useful.
Hello! I want to create a sevicenow catalog item that will have cost depending on a value that the user will choose. Example, The user selects the option "2" from a list and that changes the price of the request to 20 euroIs there a way to do it with...
Good Morning all,I'm currently looking to grab the version of a catalog item to display it on the catalog item on the portal where you can select different instances then it would allow you to select the catalog item where it would grab the version a...
Hello experts,I want to create a scripted filters on user table for showing user which having the "Itil" role.I have taken the help from https://docs.servicenow.com/bundle/washingtondc-platform-user-interface/page/use/using-lists/task/t_ScriptedFilte...
Hello everyone, Please I need your help, I have 2 fields one called "Requested for (requested_for) and another one named "Manager Name (manager_name)", The idea is that when the selected user changes, the manager changes as well, this is the script ...
can we use gs.log() in scoped application?
I have a field - "technical owner" on a form and whenever the technical owner clicks on save button , system should save the data and not check for the mandatory fields even when they are not entered.
Hello All, I was going through onSubmit catalog client script code written by a developer. I found that "g_scratchpad" is used in the script. I want to know what is the use case of "g_scratchpad" in catalog script. If anyone have any idea please reve...
API Variable should be populated in the following format <Fetch the values from MRVS>: <member[1].email>;;<member[2].email>;;and so on.No. of values in MRVS -> no .of lines in API variable. Name of the MRVS is Members of the distribution list.Please ...