How to generate a REQ, RITM and SCTask through flow designer

[Priyanka145]

Hi,

I need to create a Service Request record through a flow designer based on some trigger condition.

Along with REQ I also need to get RITM and SCTask through the flow designer for the respective Request.

I am only able to generate REQ through create Request action but RITM and SCTask are not getting triggered.

Please help me how to get all 3 REQ, RITM and SCTask at once through FD or also let me know any other possible way

[Community Alums · Accepted solution]

Hi Priyanka,

Create Flow in flow designer with the following steps:

Create Trigger:

Create your own trigger, here i have shared a Inbound email action trigger:

Create action:

Create task:

[Priyanka145]

Thankyou , it worked well

[Priyanka145]

Hi Sandeep, I need to trigger a catalog item through a workflow and it should generate req, ritm , sctask I tried and I am only getting ritm and no associated sctask and req are appearing. Could you please guide me with few links or script part for it Thanks