I need to create a Flow action that triggers the SLA Repair on a task_sla record passed to it via the Inputs. We are in the process of moving everything that can be moved to Flow from Workflows and Scripting. Our main issue is that while a lot of wor...
Dear Experts, I've implemented the CSAT for incident. The CSAT is triggering with the help of 'asmt_assessment_instance'. I've configured as when incident is Closed it should trigger the CSAT notification. The configuration is done in 'asmt_metric_ty...
Can someone provide documentation on the out-of-the-box capabilities/features of "Availability Management" TIA.
I want to create the related list(Relationship) on change table as approval-attachment and it should shows the attachments attached while approving and rejecting the change request.
HI all, In catalog task i need to create a new related list. In that related list other catalog task from the same requested item needs to be listed. For example, I have a requested item and it contains 8 catalog task. Now if i open any task from the...
I understand that we have Change Models in ServiceNow. And Change Models can define what states we want and what transitions we want between them. However the documentation for adding a state given here: https://docs.servicenow.com/bundle/rome-it-se...
My requirement : I have created choice field with 0,1,3,9 choices. i need to multiply with 10 and caluculate total value and display in Total field. If user selects 3 in first field i need to multiply with 3*10 and populate total value into Toatl fi...
Hi All, When customers clicks "On Call Schedules" a list of all on-call schedules is displayed. When "Roster and Escalation details" Link in click for roster, you get this window:- Is it possible to add other Details for the person on-call such as M...
Hello All, When opening the form based on the conditions I need to scroll to Particular section on the form. Can some one help how to achieve this.
Hi . . . Does ServiceNow allow to create incident tickets based on the email from an user whose account is not available in the instance. Thanks.. ...
I want to create a copy request through the system property fields.(additional_comments,state).Whenever i create a request i am getting additional comments value as blank.Please guide me in this. function showConfirmationPopup() { var answer = confi...
Hi All, I am writing OnChange Client Script to populate field from cmdb_ci table on incident form in custom field using getReference and Callback method.. This works fine on the Platform UI but doesn't show up any value of Agent Workspace. Code: var ...
In catalog form we can able to see a field owner. After impersonating to owner. can we able to edit catalog builder?If yes how can we achieve? what roles needed if we need to edit catalog from owner/end user?
I want to approve a request using an inbound email action. Below mentioned is my inbound action script: Script: (function runAction(/*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifie...
Hi All, I wanted to check if an incident record is available with either resolved state or closed state or cancelled state is below script for querying the table right? inc.addQuery('state=7'||'state=6'||'state=8'); // is this querying right?? as a...
