What's difference between "login.do", "navpage.do" and "side_door.do" ?
Hello,I would like to know what is the difference between these 3 pages "login.do", "navpage.do" and "side_door.do".Can someone help me ?Thank you in advance !Kind regards,Mani
Forum Posts
Add KB Article link in notification
Hi All, I want to fetch the Kb article number from incident ,So there is a filed on incident form as u_knowledge which saves trhe kb article number. i want to give the link of that particular KB article in portal view from the notification.
Unable to get work items to show in agent inbox for Agent Workspace
After configuring the queues, assignment rules, assignment groups for Advanced Work Assignment. I created an incident and assigned it to the correct assignment group. I impersonated an agent that's in that assignment group and made their status "Avai...
Resolved! How can I get "Minutes" on Business Resolve Time, instead of "Seconds"
Hello Is there a way to convert the integer variable "Business Resolve Time" from Seconds measurement into Minutes? Thanks in advance
User unable to see the workspace list category in custom workspace
Hi All, I created one custom workspace and it have some workspace list categories here my issue is admin able to see the workspace list categories but who does not have admin role unable to the workspace list category . Can any one assist into this. ...
I want to calculate the age. It should be greater than 18 years.
I have a variable on catalog item named "date of birth". I want to calculate the age. If the age is less than 18 years then it should alert a message. If I am born on/before 15th Oct 2002, I shouldn’t see this message as today's age is 15th Oct 202...
SLA Configuration : Duration End of Next Business day
A Response and Resolution SLA should be configured with a duration of END of Next business day . My Schedule is 8-5 Weekdays and When a ticket is created today at any point of time, the SLA duartion should be till 5:00 PM next business day. Cutsomer ...
Resolved! when any one of the catalog task is closed incomplete ,then remaining catalog tasks should get closed incomplete in flow desinger
Hi Experts, In flow designer, i am using "Do the following in parallel flow" activity for generating the parallel service catalog task. But i can't do the following requirement inside the flow. when any one of the catalog task is closed incomplete ,t...
How do I sort a multi-pivot report by Count
Can anyone help me in figuring out how to get the 'count' column on a multi-pivot report to sort numerically? I've pasted the results of the report below.CONDITIONS:
Resolved! How can I hide whole catalogs from a user/group?
Hello! I am currently working on building out a few service catalogs in our enterprise. Theres one catalog in particular that is being built out to be an IT internal catalog only, thus it needs to be hidden from everyone that isn't in IT. I see th...
Field value is getting cleared
Hi, I have a field on the change form onload of the change form I can see the value that is visible on the form but soon as the form loads and settles down field value is empty. I have no onload script written on the particular field to clear the ...
Allow only Alphanumeric values and special characters _ - @
Catalog variable "username" should allow alphabets, numbers and special characters only _ - @
Best Practices: multiple location tables?
My organization (a university), has previously tried to enforce using a single location table, under the presumption that simpler/a single source of truth is better. This has resulted in our location table essentially being a record of room numbers, ...
How to write a script section in USER CRITERIA for access to knowledge base;
I have a article A in my knowledge base. User with a group X. shouldnt have access to the KB article A. I have written script for the same. Can some one help me whats the issue ? var gr = new GlideRecord('sys_user_grmember'); gr.addQuery('user', 'u...
Modifying Attachment paper clip icon UI Page
Hi, I want to modify the UI page related to attachment paper clip icon specifically for sc_req_item & sc_request table and not for other tables. Is there any way I can override the changes for these 2 tables not globally. Best Regards, Ram
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