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Resolved! Assignment Group in Standard Change Template

Hi experts, The Assignment group in the Standard Change template is not working as same as on the Change form. The Assignment Group in the change form shows few user groups as below. But the user groups in the Standard Change Template shows all user...

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Has anyone implemented Quality Assurance/Control in ITSM?

Has anyone designed a solution to conduct quality checks on tickets within ServiceNow? Our Service Center has a couple folks that review tickets to ensure proper notation, routing, categorization, etc. At this point they are just adding a work note t...

Ryan S by Kilo Sage
  • 8185 Views
  • 4 replies
  • 9 helpfuls

Resolved! Making REST call pagination wise to retrieve records

Hi All, How can we create outbound REST web-service to allow third party app, to retrieve only specific set of records(like 10 records) and at 3rd party side when user hit Next, then provide/send next 10 records? is it possible to achieve?   Many tha...

Mason5 by Mega Expert
  • 10009 Views
  • 6 replies
  • 8 helpfuls

cc people in group

Hi guysI have a requirement to send a cc notification to people in a group, the group of people could change depending on what is selected for example assignment group There is currently two people in this group. If I change the assignment group and ...

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Resolved! Service Catalog

Hi everyone,Can anyone send one Service Catalog requriment Thanks,Akhil Vinay

Resolved! Incident handover procedures

Hi SNC,  In our organization we are currently supporting a service, which is 24/7, as we have people in several places worldwide. We have adopted the ITIL approach, but of course customized to our needs. Often it happens that incidents need to be han...

mitzaka by Mega Guru
  • 20183 Views
  • 11 replies
  • 1 helpfuls

Printers CI name is not getting populated by Discovery

Printers of the manufacture Kyocera are being discover through Discovery. However, they don't have the name field populated in the Configuration Item table. This is only happening for this specific manufacture, the rest are fine. Could this be a conf...

sn_appclient.last.processed.checksum what is this property used for

We have noticed a skipped log for multiple clients that point to this system property. This is updated by the system and the value on the property is not the same across the different client's instances. We are unsure weather or not we should just ac...

Sean8 by Tera Expert
  • 3717 Views
  • 4 replies
  • 5 helpfuls

Resolved! How to make a field multiline text field on incident form?

I want to create a field called "Problem statement" and it should be multiline text field.. how can i do that? should i use String UTF-8 type? or what else? because there is no direct option of a multiline text available.  

Ritu22 by Kilo Contributor
  • 4605 Views
  • 4 replies
  • 7 helpfuls

Resolved! add day to a date field

I have two field "MI service restore(u_time_when_the_resolved_notif) and MI action due date(u_mi_action_due_date). I want to add 7 days to MI service restore and display in MI action due date. I have written Business rule for this but it's not  displ...

Sowmya20 by Tera Contributor
  • 12272 Views
  • 22 replies
  • 3 helpfuls

GlideappVariablePoolQuestionSet

We have a catalog item "Hardware Request". The catalog item on the portal asks for Address and Phone number. However,  we have notification triggered to manager to approve if the laptop is non standard. We do not want manager to see employees phone n...

Simran321 by Tera Expert
  • 2223 Views
  • 2 replies
  • 3 helpfuls