What is the correct process for removing an existing workflow and replacing it with a new one? I can't find any documentation relating to this in the Jakarta product documentation. Can anyone point me in the right direction to where this is documente...
When you generate a major incident it applies a standard OOTB template and generates 3 tasks. How are the 3 tasks being created? We can find a business rule, a workflow, or a script include that could be triggering them to be created. We've sea...
Team, I created an onload client script to set category, assignment group and other fields to speed up the fill out of form, you guys know time is money Everything works nice when I create a new incident since my userID is associated with admin role...
How can you set up a Windows MID server service to run as a specific user instead of the local system?
We have just went live with Service Now Monday. I need a lot of help so forgive me if I ask mundane questions. Thank you all for your help in advance. I have been searching this all day. How do I set the system so that my technicians can create SC...
Hi Friends , Trigger notification when Incident is Assigned to is empty or blank for more than 2 Hours ,then trigger the notification to the group manager manager . Not sure how to go about this. Please note, I am not a developer. If the solution inv...
I have a situation where I want to use a record producer to allow users to add their own locations to the cmn_location table, however I want to have an approval on submission so we can confirm the record is accurate and appropriate. What would be ...
Hi, can anyone assist with how to change from the Self-Service view. We are experiencing variation in the ability to change views and mine is in Self-Service view and I need to have the default view. It won't let me select it. Thanks, Randy
I am building a quick form for itil use until we build out the full procurement application. There are 5 variables: requested_by (reference to sys_user), location (reference to location), vendor (lookup select box to core_companies with filter vendor...
Hi, What is ECC-Queue, where it is Resides ( Means on Servicenow instance Or Client network Environment ) what is Probes in MidServer ( how can i understand it ).
Created a Integer field and restricted it to a maximum length of 10 using onchange client script. When I enter numbers they are getting separated by Commas. Added format=none in Attributes ,then it starts accepting strings too. How do I fix this?
Under system LDAP, create new server- When I select this, it takes me to a long form that seems to create a new computer request along with other options. When I check the link to the record producer it's trying to reference, the record is not foun...
I want to be able to run a report that filters off of keywords from within the Work notes of the Change tickets. I can't seem to find out how to do this. Work Notes does not show up as a filtered option. Is there a way to do this? For example: Fi...
Hi, There is requirement that if a user update the ticket like something in additional comments or reply on mail, status should automatically change to 'In Progress' from 'Awaiting User Info'. Please provide me a solution. Thanks.
Hi, Can anyone help me to understand how 'escalation' field on incident (OOB field) get updated. we dont want to make any changes to escalation field but just want to confirm if this is still used by SLA or not. We are on London release and use OOB ...