Is it possible to create multiple change requests from one record producer?We are looking for a way to stream line submissions of change requests in instances where the same change applies to multiple CI's.I've added a List Collector to my record pro...
Hi All,To ITIL users in instance Additional comments and work notes are not showing for few incidents only.See the message below what's exactly its showing.Please someone help to sort this issueRegards,Vinod K
I Want to add a logo in notification email body.. Below attachement is the logo
pls give me differences between glide ajax & script include with best examples Thanks in advance
What are the difference between html, html_script, html_template, translated_html field classes? One more thing I need to know that how can I write my own HTML code along with CSS class selectors and JavaScript code in the field which is type of tra...
Hi, I need to display a custom variable defined in sc_request table for my SLA notification. The custom variable is u_service_category. Can you give me an example how this can be accomplished? I am new to Service Now and any help will be greatly appr...
Hello everyone, I am creating a service request to raise access request. Here i have one field which will show the group names to which user is already member or not a member depending on the option he select for request type(grant access or remove...
Hi Community! I've been noticing that incidents are not closing 5-days after being updated to a RESOLVED state. Does it close based on 5 business days? Or just 5 days regardless of whether those days are business days or weekend/holiday? I've checke...
Hello,I have created snmpv3 and test it against a printer and keep getting "Authenticate failure". I have tested this snmpv3 account using Solarwinds, and download Paessler snmp tester tool and they both successful. I have used all of the encrypt...
We have a CI on the Applications table (cmdb_ci_appl) that shows the incorrect Install Status. The status needs to be moved to install so this application can be made available to users in Production. How do we update the Install Status from Pending ...
Hello Everyone, I have an issue like the standard change going to approval with 3 members. And its setting to "No Longer Required" for all three approvers. Can anyone please help me in investigating why this is happening. Regards, Nisha
Hello everyone, How could I edit the text "Work notes" to "Work Notes" from the pop up message when promoting a major incident Thank you!
Hello Community I want to set variables tab read only mode on ritm form for non admins to some specific catalog items. As of now its is working correctly, But once Y task sets to closed complete on ritm form then only variables should be in read onl...
We are considering the implementation of the CAB Workbench plugin in order to streamline and add efficiency to our CAB meeting process. Our CAB meetings are currently a hybrid meeting (both in person and web conference). This type of meeting will re...
I have a requirement to remove an on-hold state whenever there is an update to the additional comments and set back to In Progress as well as if the incident is in a Resolved state, to set it back to In Progress (yes, I know, use the notification lin...