how to generate popup message or alert in incident form if reassignment count of ticket is 4

[Naresh_5120]

Hi Community,

I would like to generate popup message or alert in incident form if reassignment count of ticket is 4. I have tried creating a business rule but with that i am not getting the required output/result, can someone help me finding solution.

[Mohan raj · Accepted solution]

Hi @Naresh_5120,

Try on submit client script to restrict submission of record

function onSubmit() {
   //Type appropriate comment here, and begin script below
	var reassign = g_form.getValue('reassignment_count');
	alert(reassign);
	if(reassign < 4){
		return true;
	}else{
		alert('you have reached 4 atempt not longer to re assign the user');
		return false;
	}
   
}

If my response helps you to resolve the issue close the question by Accepting solution and hit thumb icon. From Correct answers others will get benefited in future.

[Samaksh Wani]

Hello @Naresh_5120 

Use this Script, you will get the pop message in first load of incident.

function onSubmit() {
   //Type appropriate comment here, and begin script below
	var reassign = g_form.getValue('reassignment_count');
	if(reassign < 4){
		return true;
	}else{
		alert('you have reached 4 atempt not longer to re assign the user');
		return false;
	}
}

Plz Mark my Solution as Accept and Give me thumbs up, if you find it Helpful.

Regards,

Samaksh

[Samaksh Wani · Accepted solution]

Hello @Naresh_5120 

You need to remove that

alert(reassign), which is just above of if statement

Plz Mark my Solution as Accept and Give me thumbs up, if you find it Helpful.

Regards,

Samaksh

[Naresh_5120]

Hi,

Can anyone help me to , how can i make this pop-up message red colour?

Regards,

Naresh

[Samaksh Wani]

Hello @Naresh_5120 

Try this :-

var alertDiv = document.getElementById("alert");

alertDiv.style.backgroundColor="red";

[Samaksh Wani]

Hello @Naresh_5120 

As per the new rules of Community you can mark Multiple solution as Accept, If you got help from my response and you are able to solve the issue of that empty alert box, Plz Mark my response as Accept.

Regards,

Samaksh