how to generate popup message or alert in incident form if reassignment count of ticket is 4

[Naresh_5120]

Hi Community,

I would like to generate popup message or alert in incident form if reassignment count of ticket is 4. I have tried creating a business rule but with that i am not getting the required output/result, can someone help me finding solution.

[Mohan raj · Accepted solution]

Hi @Naresh_5120,

Try on submit client script to restrict submission of record

function onSubmit() {
   //Type appropriate comment here, and begin script below
	var reassign = g_form.getValue('reassignment_count');
	alert(reassign);
	if(reassign < 4){
		return true;
	}else{
		alert('you have reached 4 atempt not longer to re assign the user');
		return false;
	}
   
}

If my response helps you to resolve the issue close the question by Accepting solution and hit thumb icon. From Correct answers others will get benefited in future.

[Samaksh Wani]

Hello @Naresh_5120 

you need to create onChange() Client Script.

var count = g_form.getValue(reassignment_field);

if(count ==4){
alert("your message");
}

Plz Mark my Solution as Accept and Give me thumbs up, if you find it Helpful.

Regards,

Samaksh

[Mohan raj · Accepted solution]

Hi @Naresh_5120,

Try on submit client script to restrict submission of record

function onSubmit() {
   //Type appropriate comment here, and begin script below
	var reassign = g_form.getValue('reassignment_count');
	alert(reassign);
	if(reassign < 4){
		return true;
	}else{
		alert('you have reached 4 atempt not longer to re assign the user');
		return false;
	}
   
}

If my response helps you to resolve the issue close the question by Accepting solution and hit thumb icon. From Correct answers others will get benefited in future.

[Naresh_5120]

Hi Mohan,

Thank you for quick help! I don't want to restrict but just want to display alert pop up in any incident which has reassignment count greater than 4

[Samaksh Wani]

Hello @Naresh_5120 

You can better use onCHange client Script :-

var count = g_form.getValue(reassignment_field);

if(count > 4){
alert("your message");
}

Plz Mark my Solution as Accept and Give me thumbs up, if you find it Helpful.

Regards,

Samaksh