how to generate popup message or alert in incident form if reassignment count of ticket is 4

[Naresh_5120]

Hi Community,

I would like to generate popup message or alert in incident form if reassignment count of ticket is 4. I have tried creating a business rule but with that i am not getting the required output/result, can someone help me finding solution.

[Mohan raj · Accepted solution]

Hi @Naresh_5120,

Try on submit client script to restrict submission of record

function onSubmit() {
   //Type appropriate comment here, and begin script below
	var reassign = g_form.getValue('reassignment_count');
	alert(reassign);
	if(reassign < 4){
		return true;
	}else{
		alert('you have reached 4 atempt not longer to re assign the user');
		return false;
	}
   
}

If my response helps you to resolve the issue close the question by Accepting solution and hit thumb icon. From Correct answers others will get benefited in future.

[Samaksh Wani]

Hello @Naresh_5120 

Can you plz mark my Solution as Accept, If you able to solve your problem.

Regards,

Samaksh

[khaviya b]

Hi @Naresh_5120 ,

If you want to do it using business rule you can set message as follows using display business rule.

[khaviya b]

Hi Naresh,

If you want to do this using business rule you can use display business rule