Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

How to get Compose email window in employee center

Ashok32
Tera Contributor

Hi,

 

In a catalog item I have one of Yes/No variable is there once if I select No option for that variable it has to redirect to Compose Gmail window with two default email addresses in To field.

 

How come I achieve this..

 

 

 

Thanks in Advance.

2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Ashok32 

 

I am not sure, how much i can help, but to do this, you need to integrated SN and Outlook or check the code, on notification of approval./ rejection that open the link in Outlook.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Mark Manders
Mega Patron

Why not just create a 'mailto:...' link in which the email addresses are embedded (see below for example). That is way more user friendly than guiding them to a gmail composer (not every one likes Google for other things than searching).


Make this field visible when the option is checked:

click here to fulfill your request

Which will get you to the link below and opens in the users own email client:

mailto:email@address.1; email@address.2;?subject=You%20are%20using%20the%20wrong%20way%20to%20get%20this&body=You%20have%20been%2C%20very%20user%20unfriendly%2C%20taken%20away%20from%20the%20portal%20you%20were%20on%20and%20moved%20to%20this%20page%2C%20since%20you%20were%20obviously%20doing%20something%20in%20the%20complete%20wrong%20way.%20Because%20we%20don't%20have%20anything%20for%20you%20in%20our%20platform%2C%20please%20send%20this%20email.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark