How to get correct CI Class for imported Assets?

braddiamond · ‎05-17-2017

I am importing asset data through a transform map/import set, and am setting my model category (Computer for instance), but yet, the CI that is created is not being set to the Computer class. It keeps creating a CI with the 'Configuration Item' class.

Any suggestions on what I should be including in my transform to get the CI to create properly? When we manually create a Computer Asset, the Ci is created correctly, so the Model Category is setup properly.

Thanks!

Brad

braddiamond · ‎05-23-2017

Ben,

I wanted to give you an update - we found the issue. In one of my field mappings, I was asked to populate the CI name based on some other criteria. Because we did this, the CI was then created before the AssetAndCISyncronizer could run - by then, there was already a blank shell of a CI in the CMDB.

We removed this mapping - and voila! The CI creates the way it should.

Thanks all for the responses.

View solution in original post

ark6 · ‎02-26-2020

Hi Brad,

We have the simillar issue.

We are trying to upload asset with the model category as computer, but the CIs are getting created in the cmdb_ci table instead of cmdb_ci_computer.

Please let me know how you have managed to write your transform map