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Resolved! instanceOf in scoped application

I have a copy of a UI action in my new scoped application that uses the function 'instanceOf'. It works fine in the global scope, but not inside the scope. It's in my condition statement, and I'm wondering if there is a scoped alternative for it. Her...

ssturde by Kilo Expert
  • 2083 Views
  • 6 replies
  • 5 helpfuls

Resolved! Send an email 15 Minutes prior to Change planned start date/time

Hi. I am trying to set up an email notification that will be sent to the assignee of a change 15 Minutes prior to the planned start date. To do this I've attempted to create a Scheduled Job that runs hourly, checks for records where the planned start...

Resolved! How to Customize Walk-up Experience

Hi, We would like to update some features in walk-up experience such as themes, some fields in the check in page, however due to security setup in walk-up experience  service portal that only allow user like Walk up user that only has one role of sn_...

sl888 by Kilo Guru
  • 3424 Views
  • 9 replies
  • 2 helpfuls

Hide UI Action on Service Portal

Hi, We have a UI Action called 'Save', which is Global Ui Action, and another Custom Ui Action, ' Modify'.We want to hide both of them on the Service portal only. It should be visible on the platform. Any recommendations will help. 

Xion by Tera Expert
  • 993 Views
  • 2 replies
  • 0 helpfuls

Tooltip text - duration of display

Hi there,Does anybody know if it is possible to change the time period for tooltip display, in particular on columns when viewing data in a list view?I've hunted through UI Properties, and sys_properties, but haven't found anything yet.Our client is ...

margie_joyce by Kilo Contributor
  • 1503 Views
  • 2 replies
  • 0 helpfuls

Resolved! Numbering prefix list

Hello friends Does anyone know if there is a list of out of box numbering prefixes out there? When creating applications, I don't want to mistakenly use a prefix for an OOTB application if we should want to purchase something later.

Add Rejection Comments to Change email

I have a need to add the comments to the reply email when a Change or RITM is rejected.I know the field I want is Comments in the sysapproval_approver table but unable to add it to the email.

John H1 by Tera Guru
  • 451 Views
  • 2 replies
  • 0 helpfuls