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Forum Posts
I want to Update short description on RITM from Values in Array.
Hi all,I want to update the Short description field with values received from user in the form of array.for eg:user has passed in JSON:{"short_description":"current.cat_item.name,-,current.variables.variable_name.display_value"} It should update shor...
Resolved! Customization on OOB
Hi Team, On group table form we have Type field. Whenever we click on the type, we can be able to see the all the records present in the "sys_user_group_type" here by using simple reference qualifier I have restricted some records.Here I want to know...
User details showing sys id's
Hello,I created 2 variables 1.Requested For(Reference to user table),2.Reason(Single line text).I want to requested for details like email,department,manager,location... for that i wrote on change catalog client script but the problem here is locatio...
how can i send 2 parameters from GlideAjax.I have written the code but doesn't seems to be working.
Hi All, I want to pass two parameters from client side to server side (script Include), I am using change client script and sending data to the script include. var ga=new GlideAjax("script_Include_name");ga.addParam("sysparam_name", "function name");...
How to configure the SSL based Authentication for outbound Rest web Service
Hi All, we are trying to configure Outbound Rest Message and we want to use SSL based authentication. Is this possible?can we send the certificate information in every transaction? If yes, how can we set this configuration
Need SNOW advice for I, P, & C
Is there anyone currently using SNOW for Incident , problem and change, that wouldn’t mind having a conversation with me? Someone with Admin experience would be a plus. Thanks in advance.
Need SNOW advice for I, P & C
Is there anyone currently using SNOW for Incident, problem and change, that wouldn’t mind having a conversation with me? Someone with Admin experience would be a plus. Thanks in advance.
How to get Schedules start time and end time
Hi All, Based on location we have schedule. Based on user location schedule start time before 10mins i need send notificationi have written script to get schedule in workflow time. var time = current.caller_id.location.u_schedule; - use this method ...
Request prioritization methods
Hello, all. Checking in to see how some of you are using the instance to prioritize requests. Generally speaking, I understand prioritizing request could differ quite drastically from INC, which makes sense to me. However, I'd like to see how you're ...
How to reset workflow that is not in global scope
Hi All,I'm developing a scoped application Request form.I need to have a reset button which will cancel the workflow and restart from the new state.But I'm getting an error in the script which is given in the below snapshot.Kindly help to sought this...
ITSM Pro
Can we activate or enable ITSM Pro plugin in one go to enable all the modules under ITSM Pro in our PDI instance. We wanted to see what changes and options we get after activating ITSM Pro before purchasing it (specifically for asset management).Is i...
BR/Client Script to update Incident based on Asset State
Hello,I have a requirement for the following and would appreciate some help in achieving the result: 'Where the State of an Asset is anything but Missing, update the corresponding Incident as follows:State on Incident ticket to be ClosedClose code - ...
Need script in flow designer to add 3 user fields in watchlist
Need script in flow designer to add these 3 user fields in watchlist requested item
Need script in flow designer to add these 3 user in watchlist
Need script in flow designer to add these 3 users in watchlist requested item
